Technical Support Specialist II - IT Help Desk (Charlotte)

TelAdvisor Group; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid holidays

Paid time off

401(k) match

Tuition reimbursement

Product discounts

Job summary

Race Winning Brands in Charlotte, North Carolina is seeking a Technical Support Specialist 2 to join our IT team. You will serve as the help desk for PCs, laptops, software and applications, ensuring security, backups and reliable operation across offices and shops.

In this role you will troubleshoot hardware and software, manage password resets, VPN support, and AD changes while collaborating with the IT Manager and users to deliver timely solutions.

Qualifications

• Recent, relevant experience in help desk operations, technical support and problem resolution.
• Proficiency with Word, Excel and Microsoft operating systems.
• Understanding of security-related systems, including Active Directory and Group Policy.
• Basic knowledge of Cisco IP phone systems.

Responsibilities

• Provide help desk support for company PCs, laptops, software and applications.
• Troubleshoot hardware and software problems and resolve PC issues quickly and efficiently.
• Handle password resets, printer and drive mappings, and basic Active Directory changes.
• Assist with ERP user access, VPN support, email profile setup and desktop cleanup.
• Install, configure, upgrade, test and troubleshoot Windows products and other software.
• Apply security updates and maintain virus protection on workstations and servers.
• Perform routine server and network checks and backup procedures.
• Document troubleshooting steps and communicate solutions to the IT Manager.

Skills

Help desk experience

Technical support

Customer service

Microsoft OS

Word

Excel

Active Directory

Group Policy

Communication skills

Team player

Tools

VPN

Cisco IP phone

Job description

Race Winning Brands in Charlotte, North Carolina is seeking a Technical Support Specialist 2 to join our IT team. You will serve as the help desk for PCs, laptops, software and applications, ensuring security, backups and reliable operation across offices and shops.

In this role you will troubleshoot hardware and software, manage password resets, VPN support, and AD changes while collaborating with the IT Manager and users to deliver timely solutions.