Service Desk Technician II — IT Support & On-Call

American National Bank Of Texa; Terrell (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

American National Bank Of Texa is seeking a Service Desk Technician to troubleshoot end-user IT issues via email, phone, chat, or in person. You will be the single point of contact for technical problems and coordinate with internal teams to resolve requests and improve customer satisfaction.

Responsibilities include incident documentation, escalation as needed, vendor liaison, and contributing to IT projects.

Qualifications

• Proven IT support experience and desktop services knowledge.
• Experience with on-call rotation and incident tracking.
• Customer-focused approach with strong communication skills.

Responsibilities

• Troubleshoot problems reported by end-users via email, phone, chat, or in-person.
• Act as single point of contact for technical issues and coordinate with internal teams.
• Provide technical support to resolve IT issues, incidents, requests, and inquiries.
• Document, notify, escalate, and track all incidents; follow up as needed.
• Escalate or troubleshoot issues with external vendors when required.
• Analyze incident reports to identify trends and suggest preventive changes.
• Escalate serious problems to relevant departments and teams as needed.
• Develop documentation for procedures, inventory, and network resources.
• Participate in team meetings and IT projects.

Skills

IT support

On-call coordination

Customer service

Education

High School diploma or GED

MCSA/CompTIA A+/Network+ (preferred)

Job description

American National Bank Of Texa is seeking a Service Desk Technician to troubleshoot end-user IT issues via email, phone, chat, or in person. You will be the single point of contact for technical problems and coordinate with internal teams to resolve requests and improve customer satisfaction.

Responsibilities include incident documentation, escalation as needed, vendor liaison, and contributing to IT projects.