IT Service Desk Tech II: On-Call Support & Troubleshooting

American National Bank; Terrell (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

American National Bank is seeking Service Desk Technicians to support end-users with IT issues. You will be the primary contact for technical problems, document incidents, and liaise with internal teams to ensure timely resolutions. Candidates should have a High School diploma or GED and 3 years in IT/Desktop Services.

Certifications like MCSA, CompTIA A+/Network+, Azure or Cisco are preferred. Strong Excel/Word skills and on-call availability are required.

Qualifications

• Proficient with MS Excel and MS Word.
• Must have strong keyboarding and calculator skills.
• Able to perform advanced math and follow complex instructions.

Responsibilities

• Troubleshoot end-user IT issues via email, phone, chat, or in-person.
• Be the single point of contact for technical issues and log incidents.
• Participate in on-call rotation and coordinate with internal teams.

Skills

MS Excel

MS Word

Typing

Advanced math

Education

High School diploma or GED

Job description

American National Bank is seeking Service Desk Technicians to support end-users with IT issues. You will be the primary contact for technical problems, document incidents, and liaise with internal teams to ensure timely resolutions. Candidates should have a High School diploma or GED and 3 years in IT/Desktop Services.

Certifications like MCSA, CompTIA A+/Network+, Azure or Cisco are preferred. Strong Excel/Word skills and on-call availability are required.