Bank IT Support & Systems Specialist

American National Bank & Trust; Wichita Falls (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

American National Bank & Trust is seeking an IT Help Desk Specialist to provide technical support for bank staff and customers, ensuring smooth operations across hardware, software, and network systems. This role emphasizes security awareness and excellent customer service.

Responsibilities include troubleshooting, user account management, incident tracking, and collaboration with IT teams. A 2-year degree and relevant certifications are preferred.

Qualifications

• Associate degree in IT or CS or related field required.
• Prior IT help desk/support experience preferred; banking/financial industry is a plus.
• Familiarity with banking applications and core systems; Windows/macOS operating systems.

Responsibilities

• Provide timely technical support to bank employees and customers via phone, email, chat or in person.
• Troubleshoot hardware and software problems to minimize downtime.
• Create and manage user accounts; reset passwords and manage access per security policies.
• Log and track IT requests using the ticketing system; escalate complex issues as needed.
• Install, configure software on workstations; assist end-users with training.
• Maintain IT hardware and coordinate with vendors for repairs or replacements.
• Assist with network connectivity issues and security configurations.
• Document troubleshooting steps and contribute to knowledge base.

Skills

IT support

Banking software knowledge

Customer service

Problem solving

Education

Associate’s degree in Computer Science or Information Technology

Certifications such as CompTIA A+ or MCP

Tools

Ticketing system

Job description

American National Bank & Trust is seeking an IT Help Desk Specialist to provide technical support for bank staff and customers, ensuring smooth operations across hardware, software, and network systems. This role emphasizes security awareness and excellent customer service.

Responsibilities include troubleshooting, user account management, incident tracking, and collaboration with IT teams. A 2-year degree and relevant certifications are preferred.