Service Desk Technician I — IT Support & Growth

INTERNATIONAL BANK OF COMMERCE; San Antonio (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

IBC Bank is seeking a Service Desk Technician I in San Antonio, TX. This in-office role provides first-line IT support, handling incidents and service requests with standardized troubleshooting and thorough reporting to higher levels.

You will assist with software/hardware issues, password resets, and mobile device support while guiding end users on supported applications and IT procedures.

Qualifications

• High School Diploma or GED is required.
• Associate or Bachelor's degree or technical certification preferred.
• Experience in a service desk environment is a plus.

Responsibilities

• Serve as the Single Point Of Contact for incidents and service requests.
• Troubleshoot and resolve common internal/external applications and hardware.
• Provision network access and password resets for applications.
• Gather details and escalate tickets to appropriate support levels.
• Process network access setup for new employees/non-employees.
• Perform software installation on computers.
• Provide front line support for mobile devices.
• Educate users on supported applications and best practices.
• Access IT Service Desk Solutions Base and follow procedures.
• Assist with software upgrades and ongoing IT training.

Skills

MS Windows OS

Networking basics

Peripherals

Desktop applications

MS productivity apps

Written and verbal communication

Complex problem solving

Critical thinking

Time management

Education

High School Diploma or GED

Associate/Bachelor's degree or technical certification

Tools

Service Desk Plus

Job description

IBC Bank is seeking a Service Desk Technician I in San Antonio, TX. This in-office role provides first-line IT support, handling incidents and service requests with standardized troubleshooting and thorough reporting to higher levels.

You will assist with software/hardware issues, password resets, and mobile device support while guiding end users on supported applications and IT procedures.