Service Desk Technician II - Hybrid IT Support

SelectQuote Insurance Services; Pennsylvania; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Life Insurance

Retirement Plan with Employer Match

Tuition Reimbursement

Discount Program

Wellness Resources

Employee Assistance Program

Incentive Plans

Job summary

SelectQuote Insurance Services is seeking a Service Desk II to deliver high-quality hardware and software support for internal associates both in-office and remote. The role includes on-the-job training and requires availability 7:00am–4:00pm for the initial period, with later shifts possible between 5:00am–6:00pm.

You will diagnose issues, manage tickets, assist with onboarding and equipment setup, and liaise with third-party support while maintaining hardware and network services, including

Qualifications

• Bachelor’s degree preferred.
• 2+ years of experience in a technology-oriented role (helpdesk, software support).
• 6 months of experience with PC hardware troubleshooting.

Responsibilities

• Solves computer-related problems.
• Troubleshoots hardware and software issues for in-facility and remote associates.
• Resolves service desk tickets and updates work logs in the ticketing system.
• Inventory management and updates.
• Supports onboarding and equipment setup.
• Maintains Active Directory objects.

Skills

Critical thinking

Attention to detail

Adaptability

Learn internal software

Communication skills

Interpersonal skills

Education

Bachelor’s degree preferred

Tools

PC hardware troubleshooting

VOIP

CRM

Active Directory

Network monitoring

Job description

SelectQuote Insurance Services is seeking a Service Desk II to deliver high-quality hardware and software support for internal associates both in-office and remote. The role includes on-the-job training and requires availability 7:00am–4:00pm for the initial period, with later shifts possible between 5:00am–6:00pm.

You will diagnose issues, manage tickets, assist with onboarding and equipment setup, and liaise with third-party support while maintaining hardware and network services, including