Service Desk II: IT Support & Onboarding Pro

SelectQuote, Inc.; Monaca (Beaver County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive medical, dental, and視ion

HSA/FSA

Retirement plan with employer match

Tuition reimbursement

Employee assistance program

Wellness and financial education

Job summary

SelectQuote, Inc. is seeking a Service Desk II to provide hardware and software troubleshooting for internal associates both in the office and remotely. You will learn our telecom systems, network and hardware issues during supervised training, and support onboarding and equipment setup.

The role requires availability for early shifts initially (7:00am–4:00pm for ~60 days) and then a flexible shift window (5:00am–6:00pm). Strong communication and troubleshooting skills are essential for success.

Qualifications

• Bachelor’s degree preferred; 2+ years in a tech-oriented role such as helpdesk or software support.
• Minimum 6 months of PC hardware troubleshooting experience required.
• Familiarity with call center environments is a plus.

Responsibilities

• Solves computer-related problems.
• Troubleshoots hardware and software issues for in-facility and remote associates.
• Resolves service desk tickets and updates work logs in the ticketing system.
• Inventory management and updates.
• Understands and troubleshoot custom CRMs and VOIP environment.
• Assists in monitoring networked computer equipment.
• Supports associate onboarding and equipment setup.
• Escalation contact for Service Desk Level I.
• Assist with building and configuring new computer systems including OS, security updates, and virus software.
• Training and mentoring.

Skills

Critical thinking

Attention to detail

Adaptability

Learning internal software

Work under pressure

Communication (oral & written)

Interpersonal skills

Education

Bachelor’s degree preferred

2+ years technology-oriented experience

6 months PC hardware troubleshooting

Call center familiarity preferred

Job description

SelectQuote, Inc. is seeking a Service Desk II to provide hardware and software troubleshooting for internal associates both in the office and remotely. You will learn our telecom systems, network and hardware issues during supervised training, and support onboarding and equipment setup.

The role requires availability for early shifts initially (7:00am–4:00pm for ~60 days) and then a flexible shift window (5:00am–6:00pm). Strong communication and troubleshooting skills are essential for success.