Service Desk II - IT Support Specialist (Hybrid/Remote)

SelectQuote Insurance Services; Indianapolis (IN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

HSA/FSA

Life Insurance

Retirement Plan with Match

Tuition Reimbursement

Wellness Resources

Employee Assistance Program

Incentive Plans

Job summary

SelectQuote Insurance Services seeks a Service Desk II to provide high-level technical support for internal associates both in-office and remotely. You will handle hardware/software troubleshooting, ticketing, onboarding, and equipment setup while maintaining AD objects and reporting access.

The role emphasizes customer-focused service, adapting quickly to new software, and effective communication under pressure in a busy environment. Some travel may be required.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of experience in a technology-oriented role (helpdesk, software support)
• 6 months of experience with PC hardware troubleshooting
• Familiarity with call center environments preferred

Responsibilities

• Solves computer-related problems.
• Troubleshoots hardware and software issues for in-facility and remote associates.
• Resolves service desk tickets and updates logs in the ticketing system.
• Inventory management and updates.
• Understands and troubleshoot custom CRMs and VOIP environment.
• Assists in monitoring networked computer equipment.
• Supports associate onboarding and equipment setup.
• Escalation contact for Service Desk Level I.

Skills

Critical thinking

Attention to detail

Adaptability

Communication skills

Interpersonal skills

Education

Bachelor’s degree preferred

Job description

SelectQuote Insurance Services seeks a Service Desk II to provide high-level technical support for internal associates both in-office and remotely. You will handle hardware/software troubleshooting, ticketing, onboarding, and equipment setup while maintaining AD objects and reporting access.

The role emphasizes customer-focused service, adapting quickly to new software, and effective communication under pressure in a busy environment. Some travel may be required.