IT Service Desk Technician (Level 1) — Growth & Perks

CIO-Technology-Solution; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off (15 days first year)

IRA retirement plan with company match

Comprehensive medical, dental, vision,

Team events and company lunches

Volunteer time

Job summary

CIO Tech, a Tampa-based MSP, is seeking a Service Desk Technician (Level 1) to provide first-line IT support and exceptional customer service. You'll handle Windows desktop/server issues, password resets, AD/365 access, and device support while logging and prioritizing incidents in our ticketing system.

The role emphasizes growth, ownership, and teamwork in a professional, friendly environment. Ideal candidates have a strong work ethic, detail orientation, and solid communication skills, with 1+

Qualifications

• Bachelor's Degree in a business or technology-related field or equivalent work experience.
• 1+ year of experience supporting 50+ users in a Windows desktop/server environment.
• Hands-on experience with Microsoft desktop technologies; exposure to Windows Server, Active Directory, and networking fundamentals (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Strong communication skills (verbal and written).
• Excellent customer service mindset with the ability to stay calm under pressure.

Responsibilities

• Troubleshoot and support Microsoft Windows desktop and server technologies.
• Assist with password resets, account lockouts, and access requests (e.g., Active Directory, Microsoft 365, email).
• Provide support for desktops, laptops, mobile devices, and peripherals (printers, monitors, etc.).
• Assist clients with technical issues and provide guidance on best practices.
• Accurately log, categorize, and prioritize all incidents and service requests in the ticketing system.
• Escalate complex issues promptly when necessary.
• Deliver fast, professional, and friendly support to end-users, IT managers, and executives.

Skills

Strong work ethic

Attention to detail

Clear communication

Growth mindset

Customer service

Multitasking

Proactive learner

Education

Bachelor's degree in business or technology

Tools

Active Directory

Microsoft 365

Windows Server

RMM tools

ITIL

Job description

CIO Tech, a Tampa-based MSP, is seeking a Service Desk Technician (Level 1) to provide first-line IT support and exceptional customer service. You'll handle Windows desktop/server issues, password resets, AD/365 access, and device support while logging and prioritizing incidents in our ticketing system.

The role emphasizes growth, ownership, and teamwork in a professional, friendly environment. Ideal candidates have a strong work ethic, detail orientation, and solid communication skills, with 1+