Service Desk Technician I - Client-Focused IT Support

IT1; Phoenix (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K Plan with company match

In-house fitness center

Job summary

iT1 in Tempe, AZ is looking for a Service Desk Technician I to join our team. The role focuses on professional support to corporate clients via phone, email, and chat, troubleshooting Outlook and Windows, and ensuring uptime of critical services.

You will interact with diverse clients daily, logging and resolving issues using AutoTask, Active Directory, and Office 365, while maintaining thorough documentation and strong customer-service skills.

Qualifications

• 1–3 years' experience in a call center or service desk environment.
• Proficient with Windows 7/10/11 and Office 365 products.
• Experience using Active Directory for password resets and user provisioning.
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide support via phone, email, and chat to corporate clients.
• Troubleshoot Outlook and Microsoft OS issues.
• Assist with VPN connectivity and remote access problems.
• Log and track issues in AutoTask or other ticketing systems.

Skills

Customer service mindset

Troubleshooting

Communication skills

Multi-tasking

Time management

Documentation skills

Education

High School Diploma/GED

Tools

AutoTask

Active Directory

Office 365

VPN

Remote access tools

Job description

iT1 in Tempe, AZ is looking for a Service Desk Technician I to join our team. The role focuses on professional support to corporate clients via phone, email, and chat, troubleshooting Outlook and Windows, and ensuring uptime of critical services.

You will interact with diverse clients daily, logging and resolving issues using AutoTask, Active Directory, and Office 365, while maintaining thorough documentation and strong customer-service skills.