Service Desk Technician I — Launch Your IT Support Career

Abraham Technical Services Inc; Rogers (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance

Long-term disability

Holiday pay

PTO

Life insurance

Flexible spending account

Health savings accounts

401k plan matching

Job summary

AbeTech is seeking a Service Desk Technician I to join our Managed Services team in Rogers, MN. You will be the first point of contact for client support requests, troubleshoot hardware/software issues, and manage tickets from intake to resolution.

The role emphasizes clear communication, documentation, and timely problem resolution. You will support devices, printers, and mobile solutions while collaborating with Tier II technicians and continuously improving support processes.

Qualifications

• Ability to provide front-line technical support for hardware and software issues.
• Strong documentation practices and ticket updates.
• Comfort with working in a fast-paced help desk environment.

Responsibilities

• Serve as the first point of contact for client support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve common issues with mobile computers, scanners, printers, and devices.
• Monitor ticket queues and ensure SLAs are met; escalate when needed.
• Document troubleshooting steps, updates, and resolutions clearly.

Skills

Customer service

Communication

Process adherence

Troubleshooting basics

Documentation

Prioritization

Learning mindset

Education

Associate degree in Information Technology or related field

Equivalent work experience

Tools

Ticketing systems

Remote support tools

MDM platforms

Job description

AbeTech is seeking a Service Desk Technician I to join our Managed Services team in Rogers, MN. You will be the first point of contact for client support requests, troubleshoot hardware/software issues, and manage tickets from intake to resolution.

The role emphasizes clear communication, documentation, and timely problem resolution. You will support devices, printers, and mobile solutions while collaborating with Tier II technicians and continuously improving support processes.