Entry-Level Service Desk Technician—Launch Your IT Career

Trakstar; Creve Coeur (MO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Sign-on bonus

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid Time off

Referral program

Vision insurance

Job summary

Frontline Managed Services is seeking a Service Desk professional to be the first point of contact for clients, diagnosing issues and providing remote assistance. You will use remote access tools and document tickets to ensure timely resolutions.

The role demands clear communication, reliability, and the ability to manage multiple priorities in a fast-paced environment. It is a full-time position with weekend coverage possible and a competitive benefits package.

Qualifications

• High school diploma or equivalent is required.
• Clear, professional communication—strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Remains composed in fast-paced, sometimes stressful situations; shows initiative and follow-through.

Responsibilities

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge-base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen-sharing and remote-control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow-up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.

Skills

Clear professional communication

Team player

Critical thinking

Multitasking

Education

High school diploma or equivalent

Job description

Frontline Managed Services is seeking a Service Desk professional to be the first point of contact for clients, diagnosing issues and providing remote assistance. You will use remote access tools and document tickets to ensure timely resolutions.

The role demands clear communication, reliability, and the ability to manage multiple priorities in a fast-paced environment. It is a full-time position with weekend coverage possible and a competitive benefits package.