Service Desk Technician I — Frontline IT Support & Deployments

AbeTech; Rogers (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off (PTO)

Long-term disability insurance

Life insurance

Flexible spending account (FSA)

Health savings account (HSA)

401(k) matching

Job summary

AbeTech is seeking a Service Desk Technician I to join our Managed Services team as the first point of contact for client technical support. You will troubleshoot hardware and software issues, manage tickets end-to-end, assist with device deployment, and document thoroughly to uphold service levels and client satisfaction.

The role emphasizes strong customer service, clear communication, and a willingness to learn as you support production environments and collaborate with Tier II technicians.

Qualifications

• Strong customer service and communication skills.
• Ability to follow documented processes and work instructions.
• Basic technical troubleshooting skills across hardware, software, and mobile device environments.
• Strong attention to detail and documentation practices.
• Ability to effectively prioritize and manage multiple tasks.
• Desire to learn and develop technical expertise.

Responsibilities

• Provide front-line technical support and act as the first point of contact for client requests via phone, email, and ticketing systems.
• Troubleshoot and resolve issues with hardware, software, printers, and mobile devices; document steps and resolutions.
• Manage support tickets from intake to resolution and escalate complex issues when needed.
• Assist with device deployments, staging, configuration, and basic evaluations.
• Collaborate with Tier II technicians and participate in process improvements and knowledge sharing.

Skills

Customer service

Communication

Troubleshooting

Documentation

Prioritization

Learning mindset

Process adherence

Education

Associate degree in Information Technology or related field

Job description

AbeTech is seeking a Service Desk Technician I to join our Managed Services team as the first point of contact for client technical support. You will troubleshoot hardware and software issues, manage tickets end-to-end, assist with device deployment, and document thoroughly to uphold service levels and client satisfaction.

The role emphasizes strong customer service, clear communication, and a willingness to learn as you support production environments and collaborate with Tier II technicians.