Service Desk Technician II — SMB IT Support & Outage Resolution

Mytech Partners, Inc.; New Brighton (MN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

12 days vacation first year

6 days sick time

Volunteer time (8 hours)

Medical, Dental, Vision fully covered

Company paid Life, STD, LTD

Professional Development Plan

401k with company match

Profit Sharing

Job summary

Mytech Partners, Inc. in New Brighton, MN is seeking a Service Desk Technician II to join our Service team. You will handle tier-2 support, resolve Microsoft-based issues, and document resolutions while maintaining strong customer relationships.

Key duties include clear communication with users, following processes, and expanding technical skills. This full-time role offers benefits and growth within a collaborative environment.

Qualifications

• Minimum 5 years industry experience, specifically supporting Microsoft based environments.
• Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to multi-task, prioritize tasks and respond with sense of urgency.
• Strong problem solving and critical thinking abilities.
• Ability to successfully and effectively work independently and within a team structure.
• Self-motivated and responsive to Management and customers.
• Strong organizational skills and attention to detail.
• Experience working with time tracking/ticketing software desired.
• Demonstrated knowledge of standard help desk service call methods and procedures.
• Exceptional ability to develop productive and positive customer relationships.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide support for user problems relating to hardware, software applications, and network issues within a tier 2 perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client or department.
• Diagnose and communicate advanced issues to senior technical staff, sales engineers, and sales staff.
• Acquire new technical skills.

Skills

Microsoft environments

SMB networks

Documentation/writing

Time tracking software

Ticketing software

Prioritization/multi-tasking

Teamwork and independence

Customer service

Problem solving

Tools

Time tracking software

Ticketing software

Job description

Mytech Partners, Inc. in New Brighton, MN is seeking a Service Desk Technician II to join our Service team. You will handle tier-2 support, resolve Microsoft-based issues, and document resolutions while maintaining strong customer relationships.

Key duties include clear communication with users, following processes, and expanding technical skills. This full-time role offers benefits and growth within a collaborative environment.