Service Desk Technician - Generous PTO & 11 Holidays

Yukon-Kuskokwim Health Corporation; Bethel (AK); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous PTO – starting at 4.5 weeks

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Plus More!

Job summary

The Yukon-Kuskokwim Health Corporation is seeking a Service Desk Technician to ensure proper computer operation so end users can accomplish business tasks. This role triages calls, prioritizes, documents, and resolves or escalates end-user requests on all corporate hardware and software.

You will maintain and log all support calls for tracking and SLA compliance. Qualifications include a High School Diploma or equivalent and about 1 year of desktop experience with hardware and common business

Qualifications

• HS diploma or equivalent
• 1 year desktop experience with hardware and business apps (word processing, databases, spreadsheets, OS) preferred
• Valid driver's license or equivalent; A+ certification preferred
• Personal computer, cell phone, high-speed internet
• Basic understanding of computer technology terms (OS, hardware, office apps)
• No supervisory responsibilities
• No on-call responsibilities

Responsibilities

• Triages incoming calls, prioritizes, documents, and resolves or escalates end-user requests on all corporate hardware and software.
• Maintains and logs support calls in the center's database for call tracking and SLA requirements.
• Escalates complex issues as needed and serves as operator as required.

Skills

Desktop experience

Hardware basics

Word processing

Databases

Spreadsheets

Operating systems

A+ certification preferred

Valid driver's license

Basic computer terminology

Education

High School Diploma or equivalent

Tools

A+ certification

Job description

The Yukon-Kuskokwim Health Corporation is seeking a Service Desk Technician to ensure proper computer operation so end users can accomplish business tasks. This role triages calls, prioritizes, documents, and resolves or escalates end-user requests on all corporate hardware and software.

You will maintain and log all support calls for tracking and SLA compliance. Qualifications include a High School Diploma or equivalent and about 1 year of desktop experience with hardware and common business