Service Desk Technician — End-User IT Support

YKHC Yukon Kuskokwim Health Corporation; Bethel (CT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

PTO and holidays

Healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Job summary

YKHC Yukon Kuskokwim Health Corporation in Bethel, Alaska, is hiring a Service Desk Technician to keep computer systems running so staff can complete their tasks. You will triage calls, document requests, prioritize issues, and resolve or escalate end users' problems across hardware and software.

Responsibilities include logging calls in our support center database for tracking and SLA reporting. This role has no supervisory duties and offers comprehensive benefits and a competitive hourly wage.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications preferred.
• Valid driver's license or equivalent.
• An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
• This job has no supervisory responsibilities.
• This job has no on call responsibilities.

Responsibilities

• Triaging incoming phone calls, prioritizing requests, documenting, and resolving or escalating end user issues on all corporate hardware and software.
• Maintain and log all support calls to the help desk system for call tracking and SLA requirements.
• Serve as operator in lieu of.

Skills

Desktop support

Hardware basics

Operating systems

Office software

Driver's license

Education

High School Diploma

Tools

A+ Certification

Job description

YKHC Yukon Kuskokwim Health Corporation in Bethel, Alaska, is hiring a Service Desk Technician to keep computer systems running so staff can complete their tasks. You will triage calls, document requests, prioritize issues, and resolve or escalate end users' problems across hardware and software.

Responsibilities include logging calls in our support center database for tracking and SLA reporting. This role has no supervisory duties and offers comprehensive benefits and a competitive hourly wage.