Service Desk Technician

YKHC Yukon Kuskokwim Health Corporation; Bethel (CT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

PTO and holidays

Healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Job summary

YKHC Yukon Kuskokwim Health Corporation in Bethel, Alaska, is hiring a Service Desk Technician to keep computer systems running so staff can complete their tasks. You will triage calls, document requests, prioritize issues, and resolve or escalate end users' problems across hardware and software.

Responsibilities include logging calls in our support center database for tracking and SLA reporting. This role has no supervisory duties and offers comprehensive benefits and a competitive hourly wage.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications preferred.
• Valid driver's license or equivalent.
• An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
• This job has no supervisory responsibilities.
• This job has no on call responsibilities.

Responsibilities

• Triaging incoming phone calls, prioritizing requests, documenting, and resolving or escalating end user issues on all corporate hardware and software.
• Maintain and log all support calls to the help desk system for call tracking and SLA requirements.
• Serve as operator in lieu of.

Skills

Desktop support

Hardware basics

Operating systems

Office software

Driver's license

Education

High School Diploma

Tools

A+ Certification

Job description

We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers—the Kuskokwim and Yukon. We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

Position Summary:

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will serve as operator in lieu of.

Position Qualifications:

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.
• Valid drivers license or equivalent.
• An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
• This job has no supervisory responsibilities.
• This job has no on call responsibilities.

Benefits Include:

• Generous PTO – starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center
• Plus More!

Compensation Pay Range Minimum: 21.78 Employment Type: Regular Time Type: Full time Hours Per Week: 40 FLSA Exempt: No

Yukon Kuskokwim Health Corporation is an Aff… All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law.

Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.

Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.

For more information, please contact the YKHC Recruitment Department at [e-mail]

Join YKHC, a Tribal Health Organization serving 58 tribes in southwest Alaska. We offer comprehensive healthcare, from community clinics to a regional hospital, dental, behavioral health, and more. Come be part of our team!