Service Desk Technician

Yukon-Kuskokwim Health Corporation; Bethel (AK); Presencial; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous PTO – starting at 4.5 weeks

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Plus More!

Descripción de la vacante

The Yukon-Kuskokwim Health Corporation is seeking a Service Desk Technician to ensure proper computer operation so end users can accomplish business tasks. This role triages calls, prioritizes, documents, and resolves or escalates end-user requests on all corporate hardware and software.

You will maintain and log all support calls for tracking and SLA compliance. Qualifications include a High School Diploma or equivalent and about 1 year of desktop experience with hardware and common business

Formación

• HS diploma or equivalent
• 1 year desktop experience with hardware and business apps (word processing, databases, spreadsheets, OS) preferred
• Valid driver's license or equivalent; A+ certification preferred
• Personal computer, cell phone, high-speed internet
• Basic understanding of computer technology terms (OS, hardware, office apps)
• No supervisory responsibilities
• No on-call responsibilities

Responsabilidades

• Triages incoming calls, prioritizes, documents, and resolves or escalates end-user requests on all corporate hardware and software.
• Maintains and logs support calls in the center's database for call tracking and SLA requirements.
• Escalates complex issues as needed and serves as operator as required.

Conocimientos

Desktop experience

Hardware basics

Word processing

Databases

Spreadsheets

Operating systems

A+ certification preferred

Valid driver's license

Basic computer terminology

Educación

High School Diploma or equivalent

Herramientas

A+ certification

Descripción del empleo

We are working together to achieve excellent health. Come join us!

The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers—the Kuskokwim and Yukon.

We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

Position Summary:

The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will serve as operator in lieu of.

Position Qualifications:

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.
• Valid drivers license or equivalent. An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
• This job has no supervisory responsibilities.
• This job has no on call responsibilities.

Benefits Include:

• Generous PTO – starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center
• Plus More!

Compensation Pay Range Minimum:

21.78

Employment Type:

Regular

Time Type:

Full time

Hours Per Week:

40

FLSA Exempt:

No

Yukon Kuskokwim Health Corporation is an Affimative Action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.

Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.

For more information, please contact the YKHC Recruitment Department at [e-mail]