Service Desk Technician — Generous PTO & Benefits

Yukon-Kuskokwim Health Corporation; Alaska; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous PTO

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Plus More

Job summary

Yukon Kuskokwim Health Corporation is seeking a Service Desk Technician to ensure smooth computer operation for end users. You will triage calls, prioritize tasks, and document resolutions for all corporate hardware and software across the Bethel site.

The role requires a high school diploma (or equivalent) with desktop experience; a valid driver's license and basic IT knowledge are preferred. Benefits include PTO, holidays, healthcare, and retirement plans, with a full-time schedule.

Qualifications

• High School Diploma or equivalent.
• 1 year desktop experience with hardware and business applications.
• Valid driver's license.
• A+ certification preferred.
• Basic understanding of computer technology and terms.

Responsibilities

• Triaging incoming phone calls and prioritizing requests.
• Documenting and resolving or escalating end-user issues.
• Logging calls to the support center database for tracking and SLA requirements.
• Maintain awareness of hardware and software assets used across the organization.

Skills

Desktop troubleshooting

End-user support

Ticket logging

Basic networking

Education

High School Diploma or equivalent

A+ certification

Job description

Yukon Kuskokwim Health Corporation is seeking a Service Desk Technician to ensure smooth computer operation for end users. You will triage calls, prioritize tasks, and document resolutions for all corporate hardware and software across the Bethel site.

The role requires a high school diploma (or equivalent) with desktop experience; a valid driver's license and basic IT knowledge are preferred. Benefits include PTO, holidays, healthcare, and retirement plans, with a full-time schedule.