Service Desk Technician

Yukon-Kuskokwim Health Corporation; Alaska; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous PTO

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Plus More

Job summary

Yukon Kuskokwim Health Corporation is seeking a Service Desk Technician to ensure smooth computer operation for end users. You will triage calls, prioritize tasks, and document resolutions for all corporate hardware and software across the Bethel site.

The role requires a high school diploma (or equivalent) with desktop experience; a valid driver's license and basic IT knowledge are preferred. Benefits include PTO, holidays, healthcare, and retirement plans, with a full-time schedule.

Qualifications

• High School Diploma or equivalent.
• 1 year desktop experience with hardware and business applications.
• Valid driver's license.
• A+ certification preferred.
• Basic understanding of computer technology and terms.

Responsibilities

• Triaging incoming phone calls and prioritizing requests.
• Documenting and resolving or escalating end-user issues.
• Logging calls to the support center database for tracking and SLA requirements.
• Maintain awareness of hardware and software assets used across the organization.

Skills

Desktop troubleshooting

End-user support

Ticket logging

Basic networking

Education

High School Diploma or equivalent

A+ certification

Job description

Service Desk TechnicianThis job board uses cookies to support site functionality and the job application process. By continuing to use this site, you agree to the use of cookies. You may modify or disable cookies through your browser settings at any time.# YKHC Careers## Service Desk TechnicianApply: Bethel: Full time: Posted Today: JR100531We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers—the Kuskokwim and Yukon. We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.**Position Summary:** The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will serve as operator in lieu of.**Position Qualifications:*** High School Diploma or equivalent.* 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.* Valid drivers license or equivalent. An A+ certification is preferred.* Personal computer, personal cell phone, personal high-speed internet.* A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).* This job has no supervisory responsibilities.* This job has no on call responsibilities.**Benefits Include:*** Generous PTO – starting at 4.5 weeks per year, accrued over time* Eleven paid holidays* Comprehensive healthcare coverage* Life and Disability Insurance* Flexible Spending Account* Retirement plans* Employee Wellness Center* Plus More! Compensation Pay Range Minimum:21.78Employment Type:RegularTime Type:Full timeHours Per Week:40FLSA Exempt:NoYukon Kuskokwim Health Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.For more information, please contact the YKHC Recruitment Department at [e-mail]