Service Desk Technician | Fast-Paced MSP IT Support

HighPoint Technology Group; Katy (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Access to online training and development programs

Discretionary paid time off

Corporate holidays

Job summary

HighPoint Technology Group is seeking a motivated Service Desk Technician in Katy, Texas. The role involves handling inbound technical inquiries and providing exceptional customer service while supporting a variety of IT functions.

This position requires at least two years of IT support experience and emphasizes strong communication skills and a dedication to customer satisfaction. We offer competitive benefits, including medical, dental, and vision insurance.

Qualifications

• Minimum of two years of IT support experience, preferably at an MSP.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Resolve or route incoming technical inquiries.
• Communicate ticket status updates with end users.
• Install desktop software and perform remote troubleshooting.

Skills

Installation and troubleshooting of software applications

Installation and troubleshooting of Windows 7 and Windows 10 Professional

Knowledge of printer issues, troubleshooting, and print spool repair

Administrative knowledge of Office 365

Knowledge of Active Directory

Experience with IT ticketing system

Experience with remote administration software

Job description

HighPoint Technology Group is seeking a motivated Service Desk Technician in Katy, Texas. The role involves handling inbound technical inquiries and providing exceptional customer service while supporting a variety of IT functions.

This position requires at least two years of IT support experience and emphasizes strong communication skills and a dedication to customer satisfaction. We offer competitive benefits, including medical, dental, and vision insurance.