Managed Service Help Desk Support Level 2

Ocean Tomo; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO

Benefits

Job summary

A dynamic tech service provider in San Antonio is seeking a full-time Level 2 help desk / field technician. This role emphasizes exceptional customer service and involves technical support responsibilities such as setup, diagnosis, and remote assistance for clients from small businesses to enterprises. Ideal candidates will possess strong problem-solving skills and a knowledge of key technologies like Active Directory and Microsoft Office. A clean driving record and the ability to lift up to 50 lbs are required. PTO and benefits are included, with flexible compensation for the right fit.

Qualifications

• Experience with ticketing systems and antivirus software is essential.
• Must be comfortable diagnosing and solving technical issues.
• A current driver’s license and clean driving record are required.

Responsibilities

• Set up printers and diagnose internet issues.
• Provide remote support and assist engineers.
• Manage technology solutions for clients ranging from small to enterprise.

Skills

Customer service skills

Problem-solving

Communication

Technical knowledge

Tools

ConnectWise

Microsoft Office

Windows 11

Active Directory

GSuite

Remote Monitoring Systems

Office 365 / GSuite

Job description

Job Description

We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.

We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problems solved and make people happy daily by solving their technology problems! We hire based on personality and ability to learn. If you have the right attitude we can help you get the right skills.

The position that we are looking to fill is for a full‑time Level 2 help desk / field technician.

Candidates should have a thorough knowledge of the following at minimum:

• Ticketing Systems (ConnectWise preferred)
• Anti‑Virus and Malware software
• Microsoft Office through 2016 and 365
• Windows 11
• Active Directory knowledge
• Remote Monitoring Systems
• Providing remote support
• 365 / GSuite knowledge a big plus

Duties will include everything from setting up printers, diagnosing internet issues to helping engineers do complete network deployments. Our clients range in size from 5 users to the enterprise.

We currently have a 99.7% help desk satisfaction rating. Can you help us improve that score?

A current driver’s license, clean driving record, and dependable transportation are necessary.

Applicants must be U.S. citizens.

Must be able to lift up to 50 lbs.

Please send a resume, salary history and the best method to contact you.

Compensation: Flexible for the right candidate

PTO and Benefits included