Help Desk Technician - Windows & Network Support Pro

Kforce Inc; Austin (TX); Sur place; USD 38 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision insurance

HSA

401(k)

Life & disability

Résumé du poste

Kforce's client in Austin, TX is seeking a Help Desk Technician with 3+ years of hands-on technical support to provide end user support in a fast-paced environment. You will handle first-level inquiries, troubleshoot PCs, printers, software, and network issues, and document steps in the ticketing system.

The role requires strong customer service and communication skills, experience with Windows desktops and AD/Office 365, and the ability to escalate complex problems as needed.

Qualifications

• 3+ years of Help Desk or Desktop Support experience.
• Experience with Windows desktops, peripherals, and OS.
• Strong customer service and communication skills.
• Familiarity with VDI/Citrix/VMware Horizon is a plus.

Responsabilités

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Resolve incidents and service requests via a ticketing system.
• Escalate complex issues to appropriate teams as needed.
• Document troubleshooting steps and resolutions.
• Maintain professionalism and customer service.

Connaissances

End user support

PC troubleshooting

Windows desktop support

Printer & network troubleshooting

Customer service

AD / Office 365

VDI/Citrix/VMware Horizon

Ticketing system

Outils

Active Directory

Office 365

Ticketing system

Description du poste

Kforce's client in Austin, TX is seeking a Help Desk Technician with 3+ years of hands-on technical support to provide end user support in a fast-paced environment. You will handle first-level inquiries, troubleshoot PCs, printers, software, and network issues, and document steps in the ticketing system.

The role requires strong customer service and communication skills, experience with Windows desktops and AD/Office 365, and the ability to escalate complex problems as needed.