End User Support Technician — MSP IT Specialist

5 Factor Tech

Houston (TX)

On-site

USD 42,000 - 63,000

Full time

6 hours ago

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Job summary

5 Factor Technology is seeking an End User Support Technician to be the frontline IT resource for client operations in Houston. You will diagnose and resolve desktop, Microsoft 365, and networking issues, manage tickets, and document resolutions while delivering empathetic, professional support.

This role requires 3+ years in IT support, experience with Autotask, and the ability to thrive in a fast-paced MSP environment.

Qualifications

3+ years of IT support experience in a business or MSP environment (Tier 2 preferred).
Strong troubleshooting across Windows OS, Microsoft 365, endpoints, and basic networking.
Experience using ticketing systems (Autotask preferred) and RMM tools (Kaseya, etc.).
Ability to manage multiple tickets and priorities simultaneously.
Excellent written and verbal communication skills.
Valid driver’s license and reliable transportation for client site visits.

Responsibilities

Deliver reliable support to end users across multiple client environments.
Troubleshoot desktops, laptops, printers, Microsoft 365, networking, and business applications.
Respond to service requests via phone, email, and ticketing system; document resolutions and configurations.
Escalate complex issues and coordinate with internal teams, vendors, and third-party providers.
Meet or exceed SLA targets with strong follow-through; maintain documentation and security standards.
Travel to client locations in the Houston area as needed; occasional after-hours work.