Service Desk Technician

TEKsystems; Raleigh (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Injury

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking a Service Desk Analyst for an onsite role in Raleigh, NC. You will join a team of colleagues providing frontline hardware and software support to internal and external customers.

You will handle 15–20 ServiceNow tickets daily, resolve Outlook/Office 365 issues, VPN problems, and printer connections while identifying trends to reduce ticket volume. A scripting interest is a plus.

Qualifications

• 2+ years experience supporting a mixed environment of enterprise and non-standard applications.
• Strong communication and active listening skills.
• Strong investigation and diagnostic skills.
• Familiarity with ITIL processes.
• Basic understanding of networking technologies.

Responsibilities

• Work closely with other Service Desk Analysts and escalation teams.
• Catch mistakes and information gaps in tickets to ensure high quality.
• Provide Tier-1 support for Microsoft Office issues.
• Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile.
• Help create and maintain support processes for all areas of the business.
• Work in an on-call rotation.

Skills

ITIL processes

Strong communication

Troubleshooting

Network fundamentals

Tools

ServiceNow

Job description

As a Service Desk Analyst, you will work alongside a team of 12 other analysts providing advanced support for internal and external customers hardware and software issues. You will act as the first level of support for both internal and external customers of our client. Using ServiceNow ticketing systems taking roughly 15-20 tickets per day. Issues may include but are not limited to, password resets, Outlook email issues, Office 365 suite, blue screen of death, VPN connectivity problems, printer connections. This technician will look for trends in the service desk team and work on ways to reduce the overall call volume.

This analyst will take 15-20 tickets per day via ServiceNow, they will touch about 30 tickets per day.

Technicians will have excellent troubleshooting skills, a sense of urgency and the ability to prioritize time with minimal supervision are a must. A nice to have would be a candidate who has some scripting.

Position Responsibilities

• Work closely with other Service Desk Analysts and escalation teams
• Catch mistakes and information gaps in tickets to ensure high quality
• Provide Tier-1 support for Microsoft Office issues
• Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile
• Help create and maintain support processes for all areas of the business
• Work in an on-call rotation

Required Qualifications

• 2+ years experience supporting a mixed environment of enterprise and non-standard applications
• Strong communication and active listening skills
• Strong investigation and diagnostic skills
• Familiarity with ITIL processes
• Basic understanding of networking technologies

Job Type & Location

This is a Contract to Hire position based out of Raleigh, NC.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in Raleigh,NC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.