IT Technician - Tier 1 (On-site)

TEKsystems; Hackettstown (NJ); On-site; USD 25,000 - 28,000; Full time

Job summary

TEKsystems in Hackettstown, NJ is seeking an motivated Entry-Level IT Support Technician to join our IT team. You will provide first-level technical support, troubleshoot hardware/software, set up workstations, and assist with account provisioning and onboarding.

This contract role is full onsite, Monday through Friday, 8:00 AM to 4:30 PM EST. Ideal candidates have 0–2 years of IT support experience and strong communication, with a passion for customer service and growing in IT.

Qualifications

• 0-2 years of IT support, help desk, technical support, or related experience.
• Basic knowledge of Windows operating systems (Windows 10/11).
• Familiarity with Active Directory user administration.
• Understanding of computer hardware, PC components, and workstation setup.
• Basic knowledge of Microsoft Office 365 applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service mindset and professionalism.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide first-level technical support for hardware, software, email, and network-related issues.
• Build, configure, deploy, and troubleshoot desktop and laptop computers.
• Install, configure, and maintain operating systems, software applications, and peripherals.
• Create, modify, and disable user accounts within Active Directory.
• Reset passwords and manage user access permissions.
• Troubleshoot and resolve issues related to Microsoft Outlook, email delivery, and user mailboxes.

Skills

Windows 10/11

Active Directory

Office 365

Outlook support

Troubleshooting

Communication skills

Customer service

Ticketing systems

Education

Associate degree in IT/related field

Tools

ServiceNow

Jira

Zendesk

Windows administration tools

Job description

IT Support Technician I (Entry-Level) | Hackettstown, NJ | M-F, 8:00 AM 4:30 PM EST

Position Summary

We are seeking a motivated and customer-focused Entry-level, IT Support Technician to join our growing IT team. This entry-level role is responsible for providing technical support to end users, troubleshooting hardware and software issues, setting up and maintaining workstations, supporting Microsoft environments, and ensuring an excellent customer service experience. The ideal candidate will have a passion for technology, strong communication skills, and a desire to grow within IT.

Key Responsibilities

• Provide first-level technical support for hardware, software, email, and network-related issues.
• Build, configure, deploy, and troubleshoot desktop and laptop computers.
• Install, configure, and maintain operating systems, software applications, and peripherals.
• Create, modify, and disable user accounts within Active Directory.
• Reset passwords and manage user access permissions.
• Troubleshoot and resolve issues related to Microsoft Outlook, email delivery, and user mailboxes.
• Respond to support requests via phone, email, ticketing system, and in-person interactions.
• Diagnose and resolve common hardware issues involving PCs, laptops, monitors, printers, docking stations, and mobile devices.
• Perform software installations, upgrades, and updates.
• Document troubleshooting steps, issue resolutions, and support activities within the ticketing system.
• Escalate complex technical issues to support staff when needed.
• Assist with onboarding and offboarding activities, including equipment setup and account provisioning.
• Maintain inventory of IT assets and equipment.
• Support conference room technology, printers, and other office technology equipment.

Required Qualifications

• 0-2 years of IT support, help desk, technical support, or related experience.
• Basic knowledge of Windows operating systems (Windows 10/11).
• Familiarity with Active Directory user administration.
• Understanding of computer hardware, PC components, and workstation setup.
• Basic knowledge of Microsoft Office 365 applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service mindset and professionalism.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent technical training.
• CompTIA A+, Network+, or similar certification (or currently pursuing certification).
• Experience supporting Microsoft 365 environments.
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).

Technical Skills

• PC and Laptop Hardware Support
• PC Builds & Imaging
• Active Directory
• Microsoft 365 / Office Suite
• Outlook & Email Support
• Software Installation & Troubleshooting
• Password Resets & User Account Management
• Windows 10/11 Support
• Help Desk Ticketing Systems
• Phone & End User Support

Job Type & Location

This is a Contract position based out of Hackettstown, NJ.

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully onsite position in Hackettstown,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.