IT Support Technician

TEKsystems; Austin (TX); Hybrid; USD 34.000 - 41.000; Vollzeit

Zusammenfassung

TEKsystems is seeking a Support Technician II in Austin, TX for an onsite hybrid role. The position focuses on end-user support, hardware/software troubleshooting, and Microsoft 365 technologies, with responsibilities spanning desktop maintenance, executive support, and training.

The candidate will work in an enterprise environment, mentoring junior technicians and contributing to IT projects while delivering high-quality service to executives and staff.

Qualifikationen

• 5+ years of experience providing end-user technical support.
• 5+ years supporting PC hardware and routine software installations.
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.
• 5+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.
• 4+ years providing white-glove executive-level technical support.
• 4+ years supporting video conferencing solutions such as Cisco Webex.
• Strong understanding of computer hardware, software, and troubleshooting methodologies.
• Ability and willingness to learn and support new technologies.

Aufgaben

• Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.
• Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.
• Troubleshoot and resolve software and hardware failures.
• Identify and troubleshoot network-related issues affecting end-user devices.
• Support Microsoft 365 applications, including Office 365 and Microsoft Teams.
• Support video conferencing technologies, including Cisco Webex.
• Provide high-touch, "white-glove" technical support for executives and other end users.
• Deliver technical guidance and training to users.
• Create and maintain technical processes and knowledge documentation.
• Lead or contribute to various IT support projects.
• Serve as a local technical resource and mentor to junior technicians.

Kenntnisse

End-user support

Hardware troubleshooting

Microsoft 365

Video conferencing

ServiceNow

Tools

ServiceNow

Cisco Webex

Office 365

Microsoft Teams

Jobbeschreibung

Support Technician II

We are seeking an experienced Support Technician II to provide high-quality technical support in an enterprise environment. This position will focus on end-user support, hardware and software troubleshooting, Microsoft 365 technologies, video conferencing, and ServiceNow.

Schedule: Onsite 4 days per week

Key Responsibilities

• Provide hands-on troubleshooting and support for hardware, software, and peripheral devices.

• Install, repair, and perform preventative maintenance on desktops, laptops, and related equipment.

• Troubleshoot and resolve software and hardware failures.

• Identify and troubleshoot network-related issues affecting end-user devices.

• Support Microsoft 365 applications, including Office 365 and Microsoft Teams.

• Support video conferencing technologies, including Cisco Webex.

• Provide high-touch, "white-glove" technical support for executives and other end users.

• Deliver technical guidance and training to users.

• Create and maintain technical processes and knowledge documentation.

• Lead or contribute to various IT support projects.

• Serve as a local technical resource and mentor to junior technicians.

Required Qualifications

• 5+ years of experience providing end-user technical support.

• 5+ years supporting PC hardware and routine software installations.

• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment.

• 5+ years supporting Microsoft productivity tools, including Office 365 and Microsoft Teams.

• 4+ years providing white-glove executive-level technical support.

• 4+ years supporting video conferencing solutions such as Cisco Webex.

• Strong understanding of computer hardware, software, and troubleshooting methodologies.

• Ability and willingness to learn and support new technologies.

Preferred Qualifications

• 5+ years of experience creating technical knowledge articles and documentation.

• 4+ years of experience using ServiceNow within an IT support environment.

• 5+ years working in a multi-vendor IT support environment.

Ideal Candidate

The ideal candidate is a polished, customer-focused IT support professional who is comfortable working directly with end users and executives. They should have strong troubleshooting skills, a hands‑on approach to desktop support, and the ability to serve as both a technical resource and mentor within the local support team.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Austin,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.