Technical Support Specialist

TEKsystems; Madison (WI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Plan

Hybrid work model

Job summary

TEKsystems in Madison, WI is hiring a Contract Technical Support Specialist to be the first point of contact for technical assistance. You will help employees, customers, and application users via phone, email, and ticketing systems, delivering friendly, professional support and clear guidance.

The role emphasizes troubleshooting Level 1 issues across Windows 11, Microsoft 365, and account access, documenting steps, and collaborating with teams to resolve problems while maintaining high service

Qualifications

• Minimum 6 months in a customer service or help desk/ service desk environment.
• Strong customer service and interpersonal communication skills.
• Basic IT troubleshooting in hardware, software, and account access.
• Ability to clearly explain technical information to non-technical users.
• Problem-solving and analytical thinking with attention to detail.

Responsibilities

• Serve as the first point of contact for technical support requests with friendly, professional service.
• Respond to requests via phone, email, ticketing systems and other channels.
• Assist users with password resets, account access, network connectivity, and application issues.
• Troubleshoot Level 1 issues related to Windows 11, Microsoft 365, and user accounts.
• Support end users in accessing business-critical apps and services.
• Document incidents and resolutions accurately in the ticketing system.
• Monitor and manage incidents through resolution with timely user communication.
• Escalate complex issues to appropriate teams when needed.
• Follow established processes and knowledge base articles for consistent service.
• Identify recurring issues and communicate findings to leadership.
• Maintain service levels and contribute to a positive customer experience.

Skills

Technical Support

Help Desk

Service Desk

Windows 11

Microsoft 365

Password Resets

User Accounts

Networking Basics

Incident Management

Ticketing Systems

Customer Service

Problem Resolution

Job description

Description

We are seeking a customer-focused Technical Support Specialist to join a high-volume Enterprise Service Desk team. This role serves as the first point of contact for users requiring technical assistance and is responsible for delivering exceptional support to employees, customers, and application users. The ideal candidate enjoys helping others, solving technical problems, and providing clear, professional communication through phone, email, and ticketing systems. This position offers an excellent opportunity for individuals looking to build their IT support career while developing technical troubleshooting, customer service, and service desk experience.

Key Responsibilities

• Serve as the first point of contact for technical support requests, providing friendly and professional customer service

• Respond to support requests received through phone calls, email, ticketing systems, and other communication channels

• Assist users with password resets, account access issues, network connectivity concerns, and application support requests

• Troubleshoot and resolve Level 1 technical issues related to Windows 11, Microsoft 365, user accounts, and other common IT systems

• Support end users in accessing and utilizing business-critical applications and services

• Document incidents, service requests, troubleshooting steps, and resolutions accurately within the ticketing system

• Monitor, track, and manage incidents through resolution while ensuring timely communication with users

• Escalate complex technical issues to appropriate support teams when necessary

• Follow established processes, knowledge base articles, and support procedures to ensure consistent service delivery

• Research technical issues and utilize available tools and resources to identify solutions

• Identify recurring issues and trends and communicate findings to support leadership

• Maintain service levels and contribute to a positive customer experience

Required Qualifications

• Minimum of 6 months of experience in a customer service, technical support, help desk, service desk, or call center environment

• Strong customer service and interpersonal communication skills

• Basic IT troubleshooting experience, including hardware, software, and account access support

• Ability to communicate technical information clearly to both technical and non-technical users

• Strong problem-solving and analytical thinking skills

• Ability to follow documented procedures and support processes

• Strong attention to detail and documentation skills

• Ability to work effectively in a fast-paced, team-oriented environment

Preferred Qualifications

• Experience supporting Windows 11 environments

• Experience supporting Microsoft 365 applications and services

• Previous IT call center or service desk experience

• Familiarity with ticketing systems and incident management processes

• Experience supporting user account administration and password management

• Knowledge of basic networking concepts and connectivity troubleshooting

Technical Skills

• Technical Support

• Help Desk Support

• Service Desk Support

• Windows 11

• Microsoft 365 (O365)

• Password Resets

• User Account Support

• Basic Network Troubleshooting

• Incident Management

• Ticketing Systems

• Customer Service

• Problem Resolution

Ideal Candidate Profile

• Excellent verbal and written communication skills

• Strong customer-service mindset with a desire to help others

• Ability to remain calm and professional when handling challenging situations

• Strong organizational and time-management skills

• Eagerness to learn new technologies and expand technical knowledge

• Ability to manage multiple requests while maintaining attention to detail

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Madison, WI.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a hybrid position in Madison,WI.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.