Service Desk Technician

TEKsystems; Plano (TX); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

TEKsystems is seeking two Service Desk Technicians in Plano, TX for a 6‑month contract to support a desktop refresh project. The role targets individuals with IT support or service desk experience who enjoy troubleshooting and assisting end users.

Responsibilities include Level 1/basic Level 2 support for Windows, hardware, software, account access, and incident management via ServiceNow. Strong communication and documentation skills are essential.

Formación

• At least 1 year of IT support or service desk experience is required.
• Experience troubleshooting Windows operating systems.
• Familiarity with ServiceNow or another IT ticketing system.
• Strong customer service and problem-solving skills.
• Clear verbal and written communication; ability to document issues and resolutions.

Responsabilidades

• Provide Level 1 and basic Level 2 support to end users.
• Troubleshoot Windows, hardware, software, and user account issues.
• Perform password resets and assist users with common technical problems.
• Log, update, track, and resolve incidents through ServiceNow or a similar system.
• Escalate and assign tickets to the appropriate technical teams when necessary.
• Provide remote troubleshooting and technical assistance.
• Communicate ticket status and resolutions to users clearly.
• Identify recurring issues and elevate trends when appropriate.
• Contribute troubleshooting steps to the internal knowledge base.
• Maintain accurate equipment and inventory records.
• Support desktop refresh activities as needed.

Conocimientos

1+ year IT support

Windows troubleshooting

Customer service

Communication

Documentation

End-user support

Herramientas

ServiceNow

Descripción del empleo

Service Desk Technician

Location: Plano, TX

Contract Length: 6 Months

Experience Level: Entry to Intermediate

Job Description

We are seeking two Service Desk Technicians to support an upcoming desktop refresh project for the City of Plano. This role is ideal for someone with at least one year of IT support or service desk experience who enjoys troubleshooting technical issues and assisting end users.

The Service Desk Technician will provide Level 1 and basic Level 2 support for Windows environments, hardware, software, account access, and other common end-user issues.

Key Responsibilities

• Provide Level 1 and basic Level 2 technical support to end users.
• Troubleshoot Windows, hardware, software, and user account issues.
• Perform password resets and assist users with common technical problems.
• Log, update, track, and resolve incidents through ServiceNow or a similar ticketing system.
• Escalate and assign tickets to the appropriate technical teams when necessary.
• Provide remote troubleshooting and technical assistance.
• Communicate clearly with users regarding ticket status, troubleshooting steps, and resolutions.
• Identify recurring technical issues and elevate trends when appropriate.
• Contribute troubleshooting steps and solutions to the internal knowledge base.
• Maintain accurate equipment and inventory records.
• Support desktop refresh activities as needed.

Required Skills

• 1+ year of Service Desk, Help Desk, Desktop Support, or technical support experience preferred.
• Experience troubleshooting Windows operating systems.
• Familiarity with ServiceNow or another IT ticketing system.
• Basic hardware, software, password, and account troubleshooting experience.
• Strong customer service and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to document technical issues and resolutions clearly.

Nice to Have

• Previous experience supporting a desktop refresh or hardware deployment project.
• Experience providing remote end-user support.
• Previous experience working within a government or public-sector environment.

Top Skills

• Troubleshooting
• Ticket Resolution
• ServiceNow
• Windows Support
• Customer Service & Communication

What Makes Someone Successful in This Role

The ideal candidate is dependable, customer-focused, and comfortable working through technical issues from initial contact through resolution or escalation. This is a great opportunity for someone looking to continue building hands-on experience in a professional Service Desk environment.

Job Type & Location

This is a Contract position based out of Plano, TX.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Plano, TX.

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully onsite position in Plano,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.