IT Support Specialist

TEKsystems; Alpharetta (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

On-call stipend

Medical, dental & vision benefits

401(k) retirement plan

Job summary

TEKsystems in Alpharetta, GA is seeking an IT Support Technician to provide first-line technical support to associates, document and troubleshoot issues, and drive a positive customer experience. The role splits 60% service desk and 40% local office desktop support, with onsite work daily.

The position is contract-based, onsite in Alpharetta, with hours Monday–Friday 8a–5p PT and an on-call schedule. A weekly on-call stipend is provided, typically with potential overtime.

Qualifications

• First point of contact for IT support and assist with associates' technical needs.
• Document all work during support calls and escalate as needed.
• Operate within defined standards and service level agreements.
• Maintain timely communication with customers.
• Perform on-call responsibilities as part of a weekly rotation.

Responsibilities

• Serve as the first point of contact for IT support and assist with the associates technical needs.
• Properly document all work performed during support calls and perform proper escalation procedures, as needed.
• Operate within defined standards and service level agreements.
• Maintain timely and concise communication with customers.
• Perform tasks on special projects and duties.
• Perform on-call responsibilities as a part of a weekly team rotation (approximately every 6 weeks)

Skills

Support

Troubleshooting

Customer service

Active directory

Help desk

Windows

Service desk

Servicenow

Phone support

Job description

Description

Under supervision, the IT Support Technician provides the first line of technical support to associates by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technicians primary focus is on driving a positive interaction and effective support.

Role: 60% Service Desk

40% Local office desktop support and projects

May vary according to needs.

Location

Alpharetta, GA, onsite everyday

Hours

M-F 8a to 5p PT 1 hour lunch

Oncall

Required. 1 week on, 7 weeks off.

Stipend

Stipend of $225 for the week to be oncall plus time handling events (typically this yields overtime)

Principle Duties and Responsibilities

1. Serve as the first point of contact for IT support and assist with the associates technical needs.
2. Properly document all work performed during support calls and perform proper escalation procedures, as needed.
3. Operate within defined standards and service level agreements.
4. Maintain timely and concise communication with customers.
5. Perform tasks on special projects and duties.
6. Perform oncall responsibilities as a part of a weekly team rotation (approximately every 6 weeks)

Skills

Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, Servicenow, Phone support

Top Skills Details

Support,Troubleshooting,Customer service,Active directory,Help desk support,Windows,Service desk,Servicenow,Phone support

Job Type & Location

This is a Contract position based out of Alpharetta, GA.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Alpharetta,GA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal opportunity statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal opportunity statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.