Desktop Support Specialist

TEKsystems; McLean (VA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Job summary

TEKsystems in Mc Lean, VA seeks an IT Customer Support Technician to deliver excellent service, promptly respond to requests, and guide users through hardware and software issues. You will install, upgrade, and decommission devices, including laptops, desktops, printers, and mobile devices, following SOPs.

The role supports executive staff, handles incident and request updates, and participates in on-call rotations.

Qualifications

• Associates Degree in Information Technology or related field preferred.
• Minimum of four years of experience in IT Customer Service is required.
• Strong knowledge of Windows and Mac operating systems and MS Office products.
• Strong knowledge of PC hardware including laptops, desktops, monitors, keyboards, mice, printers, scanners and fax machines and iDevices.
• Basic knowledge of TCP/IP and LAN switches.
• Experience/ability to support executive level staff members; high level of customer service required.

Responsibilities

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely and professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce (laptops, desktops, MFPs, fax machines, mobile devices).
• Follow team policies, processes and procedures; provide technical support for hardware and software.
• Resolve routine hardware and software problems using diagnostic tools; engage other departments for complex issues.
• Image and configure workstations per SOPs; provide support to board members and corporate officials as needed.
• Provide timely and accurate updates to incident, request and problem management systems; on-call shift as assigned.

Skills

Windows and Mac OS knowledge

Microsoft Office Suite

TCP/IP and LAN switches

Executive staff support

Customer service

Education

Associates Degree in Information Technology or related field

Tools

MFP devices

Printers and scanners

Job description

Description

Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.

Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.

Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.

Be familiar with and follow team policies, processes and procedures.

Provide technical support and assist IT customers in the use of hardware and software.

Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.

Image and configure workstations in accordance with standard operating procedures.

Provide technical support to board members and corporate officials for provided hardware devices and software as needed.

Provide infrequent hands on support to other departments during implementations and problem resolution.

Provide timely and accurate updates to incident, request and problem management system.

Serve on-call shift as assigned.

Education And Experience

Equivalent combination of education and experience is considered.

• Associates Degree in Information Technology or a related field is preferred.
• Minimum of four years of experience in IT Customer Service is required.
• Minimum of four years of experience in IT Customer Service is preferred.
• Strong knowledge of Windows and Mac operating systems, and Microsoft Office Suite products.
• Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
• Basic knowledge of TCP/IP and LAN switches.
• Experience/ability to support executive level staff members. High level of customer service is required.

Job Type & Location

This is a Contract to Hire position based out of Mc Lean, VA.

Pay And Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Mc Lean, VA.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully onsite position in Mc Lean,VA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.