Desktop Support

TEK Systems; Syracuse (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation

Transit benefits

Job summary

TEKsystems is seeking an IT Support Technician to join a growing enterprise IT team, providing Level 1–2 support to office and operations users in Syracuse, NY. You will troubleshoot hardware, software, and network issues, support Windows 10/11 and Microsoft 365, and assist with endpoint deployments and user account administration.

This contract role offers hands-on learning, a collaborative environment, and a focus on customer service as you resolve tickets, escalate complex problems, and

Qualifications

• 1-3 years of IT support, help desk, desktop support, or technical support experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Experience with desktop hardware, software installation, and user support.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, ticketing systems, remote support tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft Windows environments, Microsoft 365 applications, Outlook, and user account administration.
• Perform workstation deployments, imaging, hardware replacements, and equipment setup.
• Support printers, scanners, mobile devices, and other end-user technologies.
• Manage and resolve support tickets while maintaining strong customer service standards.
• Escalate complex issues when necessary and assist with project-based IT initiatives.
• Support both corporate office users and operational personnel.

Skills

IT support

Help desk

Windows 10/11

Microsoft 365

Active Directory

Printer & peripheral support

Remote support tools

Endpoint imaging & deployment

Tools

ServiceNow

Imaging & deployment tools

Job description

Position Overview

We are seeking a motivated IT Support Technician to join a growing enterprise IT team supporting users across office and operational environments. This role is ideal for someone with a foundation in desktop support, help desk, or technical support who enjoys troubleshooting technical issues, working directly with end users, and developing their IT skills in a hands‑on environment.

Key Responsibilities

• Provide Level 1 and Level 2 technical support via phone, ticketing systems, remote support tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft Windows environments, Microsoft 365 applications, Outlook, and user account administration.
• Perform workstation deployments, imaging, hardware replacements, and equipment setup.
• Support printers, scanners, mobile devices, and other end‑user technologies.
• Manage and resolve support tickets while maintaining strong customer service standards.
• Escalate complex issues when necessary and assist with project-based IT initiatives.
• Support both corporate office users and operational personnel.

Common Technologies Supported

• Windows 10/11
• Microsoft 365 & Outlook
• Active Directory
• Desktop & Laptop Hardware
• Printers & Peripheral Devices
• Remote Support Tools
• Imaging & Device Deployment Solutions

Required Qualifications

• 1-3 years of IT support, help desk, desktop support, or technical support experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Strong troubleshooting and problem‑solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast‑paced environment.
• Experience with desktop hardware, software installation, and user support.

Preferred Qualifications

• Experience with ServiceNow or similar ticketing platforms.
• Desktop imaging and deployment experience.
• Hardware repair and replacement experience.
• Experience supporting users in warehouse, manufacturing, or operational environments.
• A+ Certification or equivalent technical training.

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Application Deadline

This position is anticipated to close on Nov 5, 2026.

Workplace Type

This is a fully onsite position in Syracuse,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.