Desktop Support Technician

TEKsystems; Oklahoma City (OK); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangement

Contract-to-Hire

Job summary

TEKsystems is seeking an experienced Deskside Support Engineer in Oklahoma City for a contract-to-hire role. You will provide Tier 2/3 end-user support, imaging, deployment, and asset management for Windows and Mac environments, in a fast-paced setting.

Responsibilities include diagnosing hardware/software issues, coordinating with engineers, and maintaining ITSM updates. Candidates should have 7+ years of related experience, strong customer service, and be able to travel to field sites as

Qualifications

• 7+ years of desk-side IT support for end users in a Windows environment.
• Independent work and teamwork abilities.
• Broad IT knowledge across computing, networking, and admin domains.
• MAC OS imaging experience using JAMF preferred but not required.
• Experience with Active Directory, Office 365, VPN, SCCM, and VTC.

Responsibilities

• Provide Tier 2 deskside and remote end-user support, imaging, deployment, and asset management.
• Diagnose and repair Windows 11/ macOS issues; assist in projects.
• Update ITSM tickets and meet SLAs; escalate complex issues.
• Set up conference rooms and remote tool support.

Skills

Desktop

Windows 11

Technical support

Imaging

Deployment

Office 365

ServiceNow

VTC

Troubleshooting

Hardware

Bomgar

Network connectivity

SCCM

Mac

Install

Windows 10

Ticketing system

Service desk

Customer service

Windows

Microsoft Office

Dell support

Google Workspace

G Suite

Education

High School Diploma

HDI Technical Support Professional

A+ / Net+ certifications desirable

Tools

JAMF

VPN

Active Directory

Google Workspace for Enterprise

Job description

Description

Labor Category Requirements:

Experience: Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking. Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience.

Duties: Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Updates status of queued service requests with the IT service management system.

Job Responsibilities

Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.

Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.

Perform repairs on Apple computer and iOS hardware and software.

May be assigned to assist in leading small projects and team efforts.

Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.

Familiarity with ServiceNow; provide updates in ITSM system to document problem resolution progress and meet SLAs.

Escalates complex problems to upper-level deskside engineers.

Escalation point for Junior and Mid-level desk side engineers.

Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.

Updates status of queued service requests with the IT service management system.

The support will range from simple to complex system issues and may include VIP support requirements.

Troubleshoots complex issues.

Installation and configuration of new machines in a Windows environment.

Provide Remote Tool Support.

Conference Room / VTC Setups.

Qualifications

Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.

Need to be able to work independently and as part of a team.

Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.

Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.

Understanding of the MAC OS Imaging process using JAMF preferred but not required.

Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed.

Must possess a High School Diploma; may be substituted with 6 additional years of related experience.

HDI Technical Support Professional required within six (6) months of employment.

Certifications desirable but not required include A+, Net+, Secure+.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.

Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

Remote and Deskside Experience troubleshooting hardware and software issues.

Troubleshooting Microsoft Windows with latest Windows OS.

Familiarity with MAC OS.

Must be reliable and have independent transportation. Travel to various field sites is required, and reliable and independent transportation will be needed.

Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.

Smart cards / PIV cards (general knowledge).

Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.

Skills

Desktop, Windows 11, Technical support, Imaging, Deployment, Office 365, servicenow, VTC, Troubleshooting, Hardware, bomgar, network connectivity, Sccm, Mac, O365, Install, Windows 10, Ticketing system, Service desk, Customer service, Windows, Microsoft office, Desktop hardware, dell support, google workspace, g suite

Top Skills Details

Desktop,Windows 11,Technical support,Imaging,Deployment,Office 365,servicenow,VTC,Troubleshooting,Hardware,bomgar,network connectivity,Sccm,Mac,O365,Install,Windows 10,Ticketing system,Service desk,Customer service,Windows,Microsoft office,Desktop hardwa

Additional Skills & Qualifications

Strong customer service and excellent communication skills (customer facing)

Must have reliable transportation

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Oklahoma City, OK.

Pay And Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Oklahoma City, OK.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Oklahoma City, OK.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.