Helpdesk Support Specialist

TEKsystems; Happy Valley (OR); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short/Long-term disability

Transportation benefits

PTO / Vacation

Job summary

TEKsystems is seeking a Helpdesk Support Specialist for a contract role in Portland, OR. You will provide Tier 1 support via phone, chat, email and a ticketing system, assisting internal employees with Windows/Mac devices and Microsoft 365 applications.

You'll troubleshoot VPN, MFA (Duo), iPhone/iPad issues, and hardware problems, document resolutions in ServiceNow or Jira, and collaborate with teams on onboarding and user account support.

Qualifications

• Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.
• Strong Windows desktop and laptop troubleshooting experience.
• Experience providing technical support through phone, chat, email, and remote support tools.
• Experience with password resets and basic user account support.
• Experience working with ServiceNow, Jira, or another enterprise ticketing system.
• Familiarity with Duo MFA or other multi-factor authentication technologies.
• Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
• Experience supporting iPhones and iPads.
• Familiarity with Microsoft 365 and Google Workspace.
• Familiarity with Intune, SCCM, Splunk, CrowdStrike, or Absolute is beneficial but not required.

Responsibilities

• Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.
• Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
• Perform password resets and basic account support.
• Assist users with Duo MFA enrollment, authentication, and troubleshooting.
• Install and troubleshoot software on Windows and Mac devices.
• Provide support for Microsoft 365 and Google Workspace applications.
• Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).
• Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.

Skills

Tier 1 help desk

Windows troubleshooting

Remote support tools

Password resets

Ticketing systems

Duo MFA

VPN issues

Microsoft 365

Google Workspace

iPhone/iPad support

Intune/SCCM (beneficial)

Security tooling (CrowdStrike, Splunk)

Tools

ServiceNow

Jira

Job description

A local company in Portland, OR is hiring a Helpdesk Support Specialist for a great opportunity!

Job Duties

• Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.
• Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
• Perform password resets and basic account support.
• Assist users with Duo MFA enrollment, authentication, and troubleshooting.
• Install and troubleshoot software on Windows and Mac devices.
• Provide support for Microsoft 365 and Google Workspace applications.
• Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).
• Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.

Qualifications

• Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.
• Strong Windows desktop and laptop troubleshooting experience.
• Experience providing technical support through phone, chat, email, and remote support tools.
• Experience with password resets and basic user account support.
• Experience working with ServiceNow, Jira, or another enterprise ticketing system.
• Familiarity with Duo MFA or other multi-factor authentication technologies.
• Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
• Experience supporting iPhones and iPads.
• Familiarity with Microsoft 365 and Google Workspace.
• Familiarity with Intune, SCCM, Splunk, CrowdStrike, or Absolute is beneficial but not required.

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay And Benefits

The pay range for this position is $24.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Portland, OR.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Portland,OR.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.