Helpdesk Support Specialist

TEKsystems; Portland (OR); Sur place; USD 33 000 - 37 000; Plein temps

Résumé du poste

TEKsystems in Portland, OR is seeking a Helpdesk Support Specialist to join our team on a contract basis. You will provide Tier 1 support via phone, chat, email, and ticketing systems, triaging and resolving Windows/Mac issues, VPN problems, MFA, and mobile device concerns.

Daily tasks include software installs, user account support, and documenting resolutions in ServiceNow or Jira, with an emphasis on timely, customer-focused service for internal employees.

Qualifications

• Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.
• Strong Windows desktop and laptop troubleshooting experience.
• Experience providing technical support through phone, chat, email, and remote support tools.
• Experience with password resets and basic user account support.
• Experience working with ServiceNow, Jira, or another enterprise ticketing system.
• Familiarity with Duo MFA or other multi-factor authentication technologies.
• Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
• Experience supporting iPhones and iPads.
• Familiarity with Microsoft 365 and Google Workspace.

Responsabilités

• Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.
• Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
• Perform password resets and basic account support.
• Assist users with Duo MFA enrollment, authentication, and troubleshooting.
• Install and troubleshoot software on Windows and Mac devices.
• Provide support for Microsoft 365 and Google Workspace applications.
• Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).
• Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.

Connaissances

Help Desk

Windows Troubleshooting

Phone/Chat/Email Support

Duo MFA

VPN Troubleshooting

Software Installation

iPhone/iPad Support

Microsoft 365

Google Workspace

MDM

ServiceNow

Jira

Outils

ServiceNow

Jira

Description du poste

A local company in Portland, OR is hiring a Helpdesk Support Specialist for a great opportunity!

Job Duties:

• Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.

• Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.

• Perform password resets and basic account support.

• Assist users with Duo MFA enrollment, authentication, and troubleshooting.

• Install and troubleshoot software on Windows and Mac devices.

• Provide support for Microsoft 365 and Google Workspace applications.

• Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).

• Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.

Qualifications:

• Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.

• Strong Windows desktop and laptop troubleshooting experience.

• Experience providing technical support through phone, chat, email, and remote support tools.

• Experience with password resets and basic user account support.

• Experience working with ServiceNow, Jira, or another enterprise ticketing system.

• Familiarity with Duo MFA or other multi-factor authentication technologies.

• Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.

• Experience supporting iPhones and iPads.

• Familiarity with Microsoft 365 and Google Workspace.

• Familiarity with Intune, SCCM, Splunk, CrowdStrike, or Absolute is beneficial but not required.

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Portland,OR.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.