Service Desk Technician

TEKsystems; New Haven (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Accident

401(k) Retirement Plan

Life Insurance

Disability

HSA Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in New Haven, CT is seeking a contract Help Desk Specialist for a second shift (Mon-Fri 3:30 PM–12:00 AM). This onsite role pays $20–$22 per hour and is time-limited through 1/22/27.

You will answer phones and troubleshoot tickets, including password resets, in a centralized help desk. The team is experiencing higher call volumes and provides a chance to support a technology-focused organization.

Qualifications

• Experience in help desk or service desk environments.
• Strong customer service and troubleshooting skills.

Responsibilities

• Answer phones and troubleshoot tickets, password resets.

Skills

Help desk

Help desk support

Service desk

Troubleshooting

Customer service

Job description

THIS IS A SECOND SHIFT ROLE FROM MON-FRI 3:30PM-12AM (40 HOUR WORK WEEK). Do not apply if you can't work that shift. This is filling in for someone on leave and will be 3 months (good through 1/22/27 right now). This role pays $20/hr and is onsite 5x a week in Stratford, CT.*

Description

Answer phones and troubleshoot tickets password resets.

Work Environment

This is a call center environment in a centralized help desk.

Business Drivers/Customer Impact

With recent projects and upgrades they are receiving high call traffic on the help desk. They are also a technology focused organization and see positive attrition from the service desk into other groups/positions. Therefore it is critical they develop a pipeline of talent and bring in strong resources. This will allow them to provide top notch service to any end user with technical difficulties.

Skills

• Help desk
• Help desk support
• Service desk
• Troubleshooting
• Customer service

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of New Haven, CT.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this temporary role within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA) Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of New Haven, CT.

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a fully onsite position in New Haven,CT.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.