Helpdesk Support Technician

TEKsystems; Holland (MI); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Medical

Dental & Vision

Short/Long-term disability

Life Insurance

Time Off (PTO)

HSA and Transportation benefits

Job summary

TEKsystems is seeking a Help Desk Analyst for a 3rd shift position in Holland, MI. The role supports enterprise users, handling hardware, software, AD, and Office 365 issues from 9:00 PM to 7:30 AM in a fully onsite contract setting.

You will troubleshoot across Windows platforms, manage accounts, ticketing, and SLA adherence while delivering strong customer service and collaborating with IT teams for continuous improvements. This contract role offers a four-day schedule.

Qualifications

• Experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role.
• Experience supporting and managing accounts in Active Directory.
• Experience using an ITSM or ticketing platform (ServiceNow, Remedy, Jira, etc.).
• Experience supporting Microsoft Office 365 and/or Azure environments.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience supporting Windows operating systems.

Responsibilities

• Serve as the primary point of contact for end-user technology support.
• Troubleshoot hardware, software, Windows, and Office 365 issues.
• Manage user accounts, password resets, and access requests within Active Directory.
• Document, update, and resolve incidents through an ITSM/ticketing system.
• Escalate complex issues to appropriate support teams when necessary.
• Monitor system alerts and assist with maintaining network and system availability.
• Ensure all requests and incidents are handled within established SLA guidelines.
• Provide exceptional customer service through phone, email, and remote support channels.
• Contribute to process improvements and operational efficiency initiatives.

Skills

Active Directory Administration

ITSM/Ticketing Systems

Office 365/Azure Admin

Help Desk Support

Windows Troubleshooting

Customer Service

Phone Support

Tools

ServiceNow

Remedy

Jira

Job description

Help Desk Analyst (3rd Shift) | Holland, MI

Schedule: Monday Night - Friday Morning (4x10s)

Hours: 9:00 PM - 7:30 AM

Position Overview

We are seeking a Help Desk Analyst to join a growing IT support team supporting enterprise users in a fast-paced environment. This role serves as the first point of contact for technical support, assisting users with hardware, software, account management, and Office 365-related issues. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and experience working within an IT support or service desk environment.

Responsibilities

• Serve as the primary point of contact for end-user technology support.
• Troubleshoot hardware, software, Windows, and Office 365 issues.
• Manage user accounts, password resets, and access requests within Active Directory.
• Document, update, and resolve incidents through an ITSM/ticketing system.
• Escalate complex issues to appropriate support teams when necessary.
• Monitor system alerts and assist with maintaining network and system availability.
• Ensure all requests and incidents are handled within established SLA guidelines.
• Provide exceptional customer service through phone, email, and remote support channels.
• Contribute to process improvements and operational efficiency initiatives.

Required Qualifications

• Experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role.
• Experience supporting and managing accounts in Active Directory.
• Experience using an ITSM or ticketing platform (ServiceNow, Remedy, Jira, etc.).
• Experience supporting Microsoft Office 365 and/or Azure environments.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience supporting Windows operating systems.

Preferred Qualifications

• Experience working in an enterprise IT environment.
• Familiarity with Azure Active Directory and Microsoft cloud technologies.
• Experience supporting remote users and troubleshooting over the phone.

Top Skills

• Active Directory Administration
• ITSM/Ticketing Systems
• Office 365 or Azure Administration
• Help Desk Support
• Windows Troubleshooting
• Customer Service
• Phone Support

Why Apply?

• Four-day workweek with three consecutive days off.
• Opportunity to support enterprise-level technologies.
• Gain experience with Active Directory, Office 365, Azure, and IT service management tools.
• Collaborative team environment with opportunities for professional growth.

Job Type & Location

This is a Contract position based out of Holland, MI.

Pay And Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Holland, MI.

Application Deadline

This position is anticipated to close on Nov 26, 2026.

Workplace Type

This is a fully onsite position in Holland,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.