Field Support Technician

TEKsystems; Chicago (IL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Disability benefits

PTO / vacation

On-call support

Job summary

TEKsystems is seeking an IT Field Services Technician to provide hands-on technical support in a fast-paced healthcare environment in Chicago, IL. The role covers end-user support, hardware/software issues, and peripheral devices, with strong emphasis on customer service and ticket-based workflows.

Responsibilities include on-site visits, remote diagnostics, software distribution, and collaboration with IT teams to resolve incidents while meeting SLAs.

Qualifications

• Associate or Bachelor’s degree in a technical field preferred; equivalent training or experience considered.
• Minimum 3 years of experience supporting customer trouble tickets and troubleshooting PC hardware/software remotely or in person.
• Strong understanding of PC hardware, software, operating systems, networking, and peripherals.
• Experience with hardware/software installation, configuration, maintenance, and troubleshooting.

Responsibilities

• Manage and resolve technical support tickets for Windows/macOS hardware, software, and apps.
• Troubleshoot desktop, laptop, monitor, printer, scanner, handheld device, and peripheral issues.
• Resolve incidents and service requests while meeting SLAs.
• Use remote tools to diagnose and resolve issues; perform on-site installs and troubleshooting.
• Support software distribution, antivirus, operating systems, and standard desktop apps.
• Document problems and resolutions in ticketing/knowledge systems.
• Collaborate with IT teams to resolve complex issues.

Skills

PC and desktop support

Windows environments

ITSM / ServiceNow

Remote technical support

Hardware troubleshooting

Networking basics

Customer service

On-site support

Education

Associate or Bachelor's degree in technical field

Tools

ServiceNow

Job description

Description

We are seeking an IT Field Services Technician to provide hands‑on technical support within a large, fast‑paced healthcare environment. This position supports end users, workstations, software, and peripheral devices while ensuring technical issues are resolved accurately and within established service levels.

The ideal candidate has strong experience troubleshooting Windows and PC hardware/software issues, managing support tickets, and providing excellent customer service. Experience with ServiceNow, Windows environments, desktop support, and basic networking is highly preferred.

Key Responsibilities

• Manage and resolve technical support tickets involving Windows and Macintosh hardware, software, and applications.
• Troubleshoot desktop, laptop, monitor, printer, scanner, handheld device, and peripheral issues.
• Resolve incidents and service requests in a timely and efficient manner while meeting established SLAs.
• Use remote administration tools to diagnose and resolve technical issues when possible.
• Perform on‑site visits to install, configure, update, and troubleshoot computer hardware and applications.
• Support software distribution, antivirus solutions, operating systems, and standard desktop applications.
• Document problems, root causes, and resolutions within the appropriate ticketing and knowledge management systems.
• Maintain accurate records of end‑user devices and IT assets.
• Work collaboratively with help desk, engineering, infrastructure, and other IT teams to resolve more complex technical issues.
• Provide feedback to engineering teams regarding system improvements, stability, reliability, and customer needs.
• Assist help desk personnel in improving first‑call resolution.
• Provide guidance and technical support to less experienced team members.
• Coordinate with internal IT teams and vendors when necessary to restore service and resolve underlying technical problems.
• Provide specialized end‑user and executive support as needed.
• Provide hardware and software recommendations and consultation to users.
• Participate in an on‑call support rotation as required.
• Support special IT projects and other technical initiatives as assigned.

Required Skills

• PC and desktop support
• Windows operating systems
• ServiceNow or similar ITSM/ticketing platform
• Hardware and software troubleshooting
• Remote technical support
• Desktop and peripheral installation/configuration
• Basic LAN/WAN networking
• Networking protocols and troubleshooting
• Customer service and end‑user support

Qualifications

• Associate or bachelors degree in a technical field is preferred; equivalent technical training or professional experience will also be considered.
• Minimum of 3 years of experience supporting customer trouble tickets and troubleshooting PC hardware and software remotely and/or in person.
• Strong understanding of PC hardware, software, operating systems, applications, networking, wireless infrastructure, and peripheral devices.
• Experience with hardware and software installation, configuration, maintenance, and troubleshooting.
• Working knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications.
• Strong troubleshooting and independent problem‑solving skills.
• Ability to evaluate technical issues and identify appropriate solutions.
• Strong organizational skills with excellent attention to detail and follow‑through.
• Excellent verbal and written communication skills.
• Strong customer‑service mindset with the ability to work effectively in a fast‑paced, high‑volume environment.
• Ability to manage multiple priorities while meeting deadlines and service expectations.

Job Type & Location

This is a Contract to Hire position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $28.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Chicago, IL.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Chicago,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.