Service Desk Technician

TEKsystems; Louisville (KY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA Transportation benefits

PTO, Vacation or Sick Leave

Job summary

TEKsystems is seeking an entry level IT support candidate to join our System Support Specialist team in Louisville, KY. The role will monitor systems, troubleshoot hardware and software, and provide a positive customer experience via email and phone.

This contract to hire position starts on early November and is fully onsite in Louisville. Responsibilities include handling customer inquiries, backing up operators to ensure system integrity, monitoring logs and alerts, data entry in scheduling

Qualifications

• Provide positive customer experience by handling calls and emails accurately and efficiently.
• Troubleshoot hardware and software issues to resolve customer problems.
• Enter and verify data in scheduling and incident-tracking systems.

Responsibilities

• Answer incoming calls and emails to assist with troubleshooting.
• Back-up operator to maintain system integrity.
• Monitor logs and alerts; escalate per protocol.
• Complete daily checklists accurately and on time.
• Participate as a project team member on assigned initiatives.

Skills

Customer service

Troubleshooting

Hardware

Software

Data entry

Tools

Scheduling system

Monitoring tools

Job description

TEKsystems is in search of an entry level IT support candidate to join our System Support Specialist team. This role will be responsible for systems monitoring, troubleshooting hardware & software, providing positive customer experience by solving issues reported through email and phone. This position it to start on early November.

These positions are 100% ONSITE in Louisville, KY:

• WednesdaySaturday, 9:00 p.m. 7:30 a.m.
• SundayWednesday, 6:00 a.m. 4:30 p.m.

Essential Functions

• Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment.
• Acts as a back-up operator to ensure the integrity of the clients system.
• Monitor error logs, system alerts, and communication networks. Report errors per guideline including escalation based on established protocols.
• Responsible for data entry into scheduling system and validating the accuracy of the entries.
• Efficiently and accurately completes all tasks on the daily checklist.
• Acts as a project team member for assigned projects.
• Performs User Acceptance Testing for new software versions.
• Efficiently and accurately completes system configuration requests as assigned.
• Monitor processing errors and perform preliminary troubleshooting. Escalate processing errors to the appropriate parties, when necessary.
• Performs other duties as assigned.

Job Type & Location

This is a Contract to Hire position based out of Louisville, KY.

Pay And Benefits

The pay range for this position is $18.00 - $18.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA) Transportation benefits
• Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Louisville,KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hand-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall have criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, include sourcing, screening, and evaluating candidates. We