Tier II IT Service Desk Lead - Remote/Hybrid

Sharp Solutions Inc; Denver (CO); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Sharp Solutions Inc is seeking a Tier I Level II Technician to provide technical support for the USGS in the Denver area. The role involves diagnosing and tracking service requests, maintaining software, and providing desktop technical support. Candidates should have 2 years of experience with Windows and mobile devices, possess excellent problem-solving skills, and be strong communicators. This is an on-site role with the potential for hybrid work options.

Qualifications

• 2 years of related experience required.
• Experience must include working with Microsoft Windows 7/10, Apple/iOS and Android devices.
• Ability to provide diligent, prompt, and courteous responses to customers.

Responsibilities

• Receive, diagnose, and track service requests.
• Install, upgrade, and maintain application software.
• Provide desktop-level technical support for hardware/software issues.
• Maintain file share structures and manage permissions.

Skills

Analytical skills

Excellent problem-solving skills

Strong written and oral communication skills

Ability to work independently and as a team

Tools

Active Directory

System Center Configuration Manager

Remedy

Job description

Sharp Solutions Inc is seeking a Tier I Level II Technician to provide technical support for the USGS in the Denver area. The role involves diagnosing and tracking service requests, maintaining software, and providing desktop technical support. Candidates should have 2 years of experience with Windows and mobile devices, possess excellent problem-solving skills, and be strong communicators. This is an on-site role with the potential for hybrid work options.