Senior IT Service Desk Technician – Tier 2 Support

Job Store Staffing; Broomfield (CO); Sur place; USD 55 000 - 90 000; Plein temps

Résumé du poste

Job Store Staffing in Colorado seeks an experienced IT professional for a Service Desk/System Administrator role. Under general direction, you will analyze, document, test, and support PC hardware, OS, software, peripherals, and network devices across the organization.

You will work with engineers, reproduce user problems, and implement patches, upgrades, and installations. Strong Windows Server, Active Directory, Linux basics, and ITIL knowledge are essential for success.

Qualifications

• Solid knowledge in Microsoft applications and environments.
• Solid knowledge in Windows Server.
• Solid knowledge in Windows Active Directory.
• Basic knowledge in Linux.
• Basic knowledge in TCP/IP and non TCP/IP protocols.
• Basic knowledge with Firewalls, authentication systems and applying cryptography.
• Solid knowledge with standard Incident, Problem and Change Management processes as defined by ITIL.

Responsabilités

• Handle Tier 1 Service Desk tasks and incident management.
• Interact with engineers and applications teams to restore service and resolve core problems.
• Perform knowledge base maintenance and run patching, upgrades, and software installations.
• Communicate effectively with users and escalate as needed.
• Support backups, disaster recovery testing, and changes.
• Monitor tickets and ensure timely updates and SLAs.

Connaissances

Microsoft applications

Windows Server

Active Directory

Linux basics

TCP/IP

Firewall & security

ITIL processes

Formation

High school diploma + technical training

Outils

Commvault

Dell Kace

Airwatch

Solarwinds

Cisco routers

Description du poste

Job Store Staffing in Colorado seeks an experienced IT professional for a Service Desk/System Administrator role. Under general direction, you will analyze, document, test, and support PC hardware, OS, software, peripherals, and network devices across the organization.

You will work with engineers, reproduce user problems, and implement patches, upgrades, and installations. Strong Windows Server, Active Directory, Linux basics, and ITIL knowledge are essential for success.