Service Desk Lead: IT Support & Team Leadership

SNI Companies; Denver (CO); On-site; USD 34,440 - 35,817; Part time

Benefits offered by this job

Opportunity for leadership

Supportive environment for growth

Job summary

A staffing company is seeking a Technical Recruiter to lead a Service Desk team in Denver. The role involves guiding and mentoring Service Desk Analysts while providing Tier 2 support for complex IT issues. Candidates should have a minimum of 3 years in a Service Desk position and strong problem-solving and communication skills. Joining this company offers a chance to impact service delivery positively in a supportive environment focused on professional growth.

Qualifications

• Minimum of 3 years of experience in a Service Desk Analyst or Tier 2 role.
• Leadership or team management experience preferred.
• Familiarity with ITIL processes is a plus.

Responsibilities

• Lead, coach, and mentor Service Desk Analysts.
• Provide Tier 2 support for complex IT incidents.
• Identify opportunities for process improvement.
• Ensure proper classification and routing of requests.
• Maintain ownership of issues until resolved.
• Collaborate with IT teams to resolve issues.

Skills

Troubleshooting IT issues

Leadership

Problem-solving

Communication

Customer service

Job description

A staffing company is seeking a Technical Recruiter to lead a Service Desk team in Denver. The role involves guiding and mentoring Service Desk Analysts while providing Tier 2 support for complex IT issues. Candidates should have a minimum of 3 years in a Service Desk position and strong problem-solving and communication skills. Joining this company offers a chance to impact service delivery positively in a supportive environment focused on professional growth.