IT Service Desk Specialist - Tier 1 Support

Job Store Staffing; Broomfield (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Job Store Staffing is seeking an IT Service Desk professional to join our Denver-area team. You will provide end-to-end support for end users and technical staff, owning incidents and requests from logging through resolution.

Responsibilities include account administration, remote device management, and adherence to ITIL processes. A strong foundation in Windows environments and networking is required, with at least two years of related experience.

Qualifications

• Basic knowledge in Windows Server and Active Directory.
• Basic knowledge in TCP/IP and other networking protocols.
• Minimum 2 years of technical support experience.
• High school diploma plus technical training/certificates.
• Ability to follow ITIL Incident/Problem/Change processes.
• Willingness to learn new technologies quickly.

Responsibilities

• Handle service requests and incidents end-to-end with proper categorization and prioritization.
• Support and coordinate end-user account administration and changes.
• Remotely manage devices and software to minimize on-site dispatches.
• Monitor systems and ensure availability of critical IT services.
• Prepare daily/ monthly status updates and process improvements.

Skills

Windows Server

Active Directory

TCP/IP

Networking basics

ITIL processes

Troubleshooting

Education

High school diploma and technical training/certificates

Tools

Cisco routers

Firewalls

Job description

Job Store Staffing is seeking an IT Service Desk professional to join our Denver-area team. You will provide end-to-end support for end users and technical staff, owning incidents and requests from logging through resolution.

Responsibilities include account administration, remote device management, and adherence to ITIL processes. A strong foundation in Windows environments and networking is required, with at least two years of related experience.