Service Desk Support Technician – Evening Shift

Ashurst Perkins Coie Group; Phoenix (AZ); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) plan

Medical, dental, and vision insurance

Accrued paid time off starting at 20–m

Parental leave

Up to 10 paid holidays

Family care benefits

Job summary

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join our Immediate Response Team, serving as the first point of contact for technology support requests across the Firm. You’ll troubleshoot and resolve end-user issues, manage requests through ServiceNow, and ensure timely escalation and documentation.

The schedule is Monday–Friday, 12:30 PM–9:00 PM Pacific Time. This role requires legal work authorization in the United States and offers a comprehensive benefits package

Qualifications

• Associate or bachelor’s degree preferred.
• At least 1 year of experience in a technical support environment or equivalent.
• A+, Network+, MCSE, or equivalent training strongly preferred.
• Law firm or professional services experience is a plus.

Responsibilities

• Provide timely technical support via phone, email, and chat for a high volume of end-user requests.
• Troubleshoot hardware, software, OS, peripherals, and connectivity issues.
• Prioritize, document, and escalate incidents in ServiceNow.
• Maintain accurate technical documentation including tickets and procedures.
• Collaborate with team to route and resolve requests efficiently.

Skills

Troubleshooting

Communication

Learning ability

PC hardware/Windows

Researching technical references

Customer service

Education

Associate or Bachelor’s degree preferred

Tools

ServiceNow

Windows OS

Office software

Job description

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join our Immediate Response Team, serving as the first point of contact for technology support requests across the Firm. You’ll troubleshoot and resolve end-user issues, manage requests through ServiceNow, and ensure timely escalation and documentation.

The schedule is Monday–Friday, 12:30 PM–9:00 PM Pacific Time. This role requires legal work authorization in the United States and offers a comprehensive benefits package