Service Desk Specialist — Fast IT Support & Troubleshooting

Ashurst Perkins Coie Group; Northern (KY); Hybrid; USD 57,000 - 88,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) plan

Medical insurance

Dental and vision insurance

Paid time off starting at 20 days

Job summary

Ashurst Perkins Coie US LLP seeks a Service Desk Support Technician to join the Immediate Response Team. You will be the first point of contact for technology issues, troubleshoot end-user problems, and document resolutions to ensure quick escalation when needed.

This role requires solid customer service, strong troubleshooting skills, and the ability to manage multiple priorities while learning new technical information. Benefits and compensation align with firm standards.

Qualifications

• Associate or bachelor’s degree preferred.
• 1 year of technical support experience or equivalent.
• A+, Network+, MCSE or similar training strongly preferred.

Responsibilities

• Provide timely technical support via phone, email, and chat.
• Troubleshoot hardware, software, OS, peripherals, and connectivity.
• Prioritize, document, and escalate incidents in ServiceNow.
• Maintain accurate technical documentation and knowledge base articles.
• Collaborate with team for efficient routing and resolution.

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Education

Associate or bachelor's degree

Tools

ServiceNow

Job description

Ashurst Perkins Coie US LLP seeks a Service Desk Support Technician to join the Immediate Response Team. You will be the first point of contact for technology issues, troubleshoot end-user problems, and document resolutions to ensure quick escalation when needed.

This role requires solid customer service, strong troubleshooting skills, and the ability to manage multiple priorities while learning new technical information. Benefits and compensation align with firm standards.