Evening Service Desk Technician — IT Support & ServiceNow

WFB Ashurst Perkins Coie US LLP; Seattle (WA); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

PTO 20 days

Parental leave

Paid holidays

Family care benefits

Job summary

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, serving as the first point of contact for technology support requests across the Firm. The role involves troubleshooting, documenting, and escalating issues to ensure timely solutions in a fast-paced environment.

The position supports a Monday–Friday schedule in Pacific Time and requires legal authorization to work in the United States without sponsorship.

Qualifications

• Strong verbal and written communication skills.
• Customer service excellence in a fast-paced help desk.
• Ability to troubleshoot hardware, software, OS, peripherals, and connectivity.
• Familiarity with PC hardware and common office software.
• Experience documenting and updating knowledge bases.

Responsibilities

• Provide timely technical support via phone, email, and chat, resolving a high volume of end-user requests.
• Troubleshoot hardware, software, operating systems, peripherals, and connectivity issues.
• Prioritize, document, and escalate incidents in ServiceNow.
• Maintain accurate technical documentation, including tickets and procedures.
• Collaborate with the team to route and resolve requests efficiently.
• Assist in developing and improving Service Desk processes and documentation.

Skills

Strong communication

Customer service

Troubleshooting

Windows OS

PC hardware

ServiceNow

Documentation

Education

Associate or Bachelor's degree preferred

Tools

ServiceNow

Job description

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, serving as the first point of contact for technology support requests across the Firm. The role involves troubleshooting, documenting, and escalating issues to ensure timely solutions in a fast-paced environment.

The position supports a Monday–Friday schedule in Pacific Time and requires legal authorization to work in the United States without sponsorship.