Evening Service Desk Support Technician | Hybrid

Perkins Coie LLP; Seattle (WA); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

Annual bonus

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Paid holidays

Family care benefits

Job summary

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to act as the first point of contact for technology support across the Firm. You will troubleshoot end-user issues, manage support requests in ServiceNow, and escalate as needed to ensure timely resolution.

Role operates on Monday–Friday, 12:30 PM–9:00 PM Pacific Time, with emphasis on documentation, collaboration, and process improvement within the Service Desk team.

Qualifications

• Strong verbal and written communication skills with excellent customer service capabilities.
• Strong troubleshooting, analytical, organizational, and prioritization skills.
• Ability to quickly learn and apply technical information while managing multiple priorities.
• Working knowledge of PC hardware, peripherals, Windows operating systems, and common office software.
• Ability to research and leverage technical manuals, vendor resources, and other troubleshooting tools.

Responsibilities

• Provide timely technical support via phone, email, and chat, resolving a high volume of end-user requests.
• Troubleshoot hardware, software, operating systems, peripherals, and connectivity issues.
• Prioritize, document, and appropriately elevate incidents in ServiceNow.
• Maintain accurate technical documentation, including support tickets, installation procedures, and knowledge base articles.
• Collaborate with team members to ensure efficient routing and resolution of support requests.
• Assist in developing and improving Service Desk processes, procedures, and technical documentation.

Skills

Communication skills

Troubleshooting

Learning ability

PC hardware knowledge

Technical documentation research

Education

Associate or Bachelor's degree preferred

A+, Network+, MCSE certifications

Tools

ServiceNow

Job description

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to act as the first point of contact for technology support across the Firm. You will troubleshoot end-user issues, manage support requests in ServiceNow, and escalate as needed to ensure timely resolution.

Role operates on Monday–Friday, 12:30 PM–9:00 PM Pacific Time, with emphasis on documentation, collaboration, and process improvement within the Service Desk team.