Service Desk Technician — Growth, Bonus & Benefits

Ashurst Perkins Coie Group; Boise (ID); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) plan

Medical, dental, and vision insurance

Accrued paid time off starting at 20‑d

Personal medical and parental leave

Up to 10 paid holidays

Family care benefits

Job summary

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, handling end-user requests across the Firm. You will troubleshoot issues, document work, and ensure timely escalation to resolve problems effectively.

The role runs Monday–Friday, 12:30 PM–9:00 PM Pacific Time, with eligibility considerations for work authorization in the United States. The firm emphasizes high-quality IT service and continuous process improvement.

Qualifications

• Associate or bachelor’s degree preferred.
• At least one year of technical support experience.
• A+, Network+, MCSE or equivalent training preferred.
• Experience with PC hardware and Windows OS in a professional office.

Responsibilities

• Provide timely technical support via phone, email, and chat.
• Troubleshoot hardware, software, OS, peripherals, and connectivity issues.
• Prioritize, document, and escalate incidents in ServiceNow.
• Maintain accurate technical documentation and knowledge articles.
• Collaborate with team to route and resolve requests.
• Contribute to improving Service Desk processes and documentation.

Skills

Customer service

Troubleshooting

Prioritization

Documentation

PC hardware

Windows OS

Office software

Learning agility

Education

Associate or bachelor’s degree preferred

Tools

ServiceNow

Vendor resources

Job description

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, handling end-user requests across the Firm. You will troubleshoot issues, document work, and ensure timely escalation to resolve problems effectively.

The role runs Monday–Friday, 12:30 PM–9:00 PM Pacific Time, with eligibility considerations for work authorization in the United States. The firm emphasizes high-quality IT service and continuous process improvement.