Service Desk Technician — Fast, Impactful IT Support

Perkins Coie LLP; Portland (OR); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Accrued PTO

Parental leave

Paid holidays

Family benefits

Job summary

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, serving as the first point of contact for technology support requests across the Firm. You will troubleshoot and resolve end-user issues, manage requests through ServiceNow, and ensure timely escalation and documentation.

The schedule is Monday-Friday, 12:30 PM-9:00 PM Pacific Time. This role is not eligible for immigration sponsorship.

Qualifications

• Experience in a technical support role preferred.
• Proficient in Windows OS and PC hardware.
• Experience with service desk ticketing systems.

Responsibilities

• Provide timely technical support via phone, email, and chat, resolving a high volume of end-user requests.
• Troubleshoot hardware, software, operating systems, peripherals, and connectivity issues.
• Prioritize, document, and appropriately elevate incidents in ServiceNow.
• Maintain accurate technical documentation, including support tickets, installation procedures, and knowledge base articles.
• Collaborate with team members to ensure efficient routing and resolution of support requests.
• Assist in developing and improving Service Desk processes, procedures, and technical documentation.

Skills

Customer service

Troubleshooting

Verbal communication

Written communication

Multi-tasking

Analytical thinking

Education

Associate or bachelor’s degree preferred

Tools

ServiceNow

Job description

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join the Immediate Response Team, serving as the first point of contact for technology support requests across the Firm. You will troubleshoot and resolve end-user issues, manage requests through ServiceNow, and ensure timely escalation and documentation.

The schedule is Monday-Friday, 12:30 PM-9:00 PM Pacific Time. This role is not eligible for immigration sponsorship.