Evening Service Desk Technician - Rapid IT Support

Ashurst Perkins Coie Group; Portland (OR); Vor Ort; USD 57.000 - 88.000; Vollzeit

Benefits dieser Stelle

Annual bonus

401(k)

Medical/Dental/Vision

Paid time off

Parental leave

Zusammenfassung

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join our Immediate Response Team. You’ll provide timely technical support via phone, email, and chat, troubleshoot hardware, software, OS, and connectivity issues, and manage tickets in ServiceNow. The schedule is Monday–Friday, 12:30 PM–9:00 PM Pacific Time.

Candidates must be authorized to work in the United States. Law firm experience is a plus, with opportunities to contribute to process improvements and

Qualifikationen

• One year of experience in a technical support environment.
• Associate or bachelor’s degree preferred.
• A+, Network+, MCSE or equivalent training preferred.
• Experience supporting standard PC hardware and software in a professional office environment.
• Law firm or professional services experience is a plus.

Aufgaben

• Provide timely technical support via phone, email, and chat, resolving a high volume of end-user requests.
• Troubleshoot hardware, software, operating systems, peripherals, and connectivity issues.
• Prioritize, document, and appropriately escalate incidents in ServiceNow.
• Maintain accurate technical documentation, including support tickets, installation procedures, and knowledge base articles.
• Collaborate with team members to ensure efficient routing and resolution of support requests.
• Assist in developing and improving Service Desk processes, procedures, and technical documentation.

Kenntnisse

Customer service

Troubleshooting

Analytical thinking

Multitasking

Ausbildung

Associate or Bachelor’s degree

Tools

ServiceNow

Windows OS

PC hardware

Office software

Jobbeschreibung

Ashurst Perkins Coie US LLP is seeking a Service Desk Support Technician to join our Immediate Response Team. You’ll provide timely technical support via phone, email, and chat, troubleshoot hardware, software, OS, and connectivity issues, and manage tickets in ServiceNow. The schedule is Monday–Friday, 12:30 PM–9:00 PM Pacific Time.

Candidates must be authorized to work in the United States. Law firm experience is a plus, with opportunities to contribute to process improvements and